Saturday, December 30, 2006

Asterisk based Call Accounting software

Hello Asterisk community,

After numerous request from various companies where we have implemented * as a phone system and also from many other * users all over the world, yesterday we released the 1st version of Asterisk module for Call Accounting Mate ( . As some of you know we also use Asterisk internally as our phone system and as developers for Call Accounting Mate, we felt it was necessary to implement a decent Call Accounting software for *. Call Accounting Mate runs on Windows and is completely web based. It ships with the necessary source files and Asterisk modules to interface Asterisk via tcpip to Call Accounting Mate.We have set up a Asterisk - Call Accounting Mate forum so we can gather input from the Asterisk community.

You can access the forum at:

Friday, December 29, 2006

Desktop Productivity Console

desktop telephony, instant messaging and visual console for telephone systems

Visual Rapport is an integrated messaging system for employee statuses, screen pops, desktop dialing, call logging and corporate instant messaging.

Versions for:
* All TAPI enabled systems
* Nortel Norstar or BCM LAN CTE
* Avaya IP Office

Thursday, December 28, 2006

What is CDR?

CDR is an abbreviation for the the term Call Detail Recording. It is the data that is submitted by your telephone system to a collection device linked to your call accounting package. The data contains particular information about every telephone call including date, time, duration, digits dialed and trunk line. Often the term SMDR (Station Message Detail Recording is used interchangeably with CDR). The "raw" information is generally interpreted and translated into a database for real time or scheduled processing and reporting.

VoiceCon Spring 2007

Resource Software International Ltd. (RSI) announced recently that it will be attending VoiceCon Spring 2007: Build Your IP Telephony Platform. RSI will showcase browser based communication management solutions geared for IP Telephony Platforms.

Where/When: March 5-8, 2007, Gaylord Palms Hotel Orlando FL

Keynote presentations by:

  • Louis J. D'Ambrosio, President and Chief Executive Officer, Avaya
  • Charles Giancarlo, Senior Vice President and Chief Development Officer, Cisco Systems; President, Cisco-Linksys LLC
  • Jeff Raikes, President, Microsoft Business Division
  • Mike Zafirovski, President and Chief Executive Officer, Nortel
  • Alok Kapoor, Managing Director, Merrill Lynch Global Private Client Technology
  • Johan Krebbers, Group IT Architect, Royal Dutch Shell

Sessions and tracks focusing on the issues that matter to you most:

  • IP-PBX system architectures and features
  • IP-PBX Pricing/Licensing
  • SIP
  • Leveraging the IP Telephony Platform—Unified Communications and advanced applications
  • Next-Generation Contact Centers
  • IP-PBX system security and survivability
  • Mobility
  • Organizational Impacts from migrating to IP Telephony and converged networks

For more information, visit or VoiceCon at

Saturday, December 23, 2006


Welcome to the home of the gold standard in Communiction Management Software blogs. We encourage you to post articles, ideas or questions that will foster an educational discussion about communication facilities and management of those facilities. Communication management has evolved well beyond traditional call tracking and reporting. We wish to advance a discussion about the advantages of a call accounting system, experiences and proven tricks and techniques for getting the best from your software. This blog hopes to enlighten newbies as well as provide some insight for experienced call accounting users. We hope to explore new ideas, trends and direction of communication management.