Friday, June 29, 2007

RSI Announces Availability of Revolution Web Call Accounting for Avaya one-X Quick Edition

OSHAWA, ONTARIO - July 1, 2007 - Resource Software International Ltd. (RSI), a global leader in total communication management solutions (TCMS) for every enterprise, announced today the general availability of Revolution Web Call Accounting for Avaya one-X Quick Edition.

"RSI is the first vendor to offer a unique solution for one-X Quick Edition customers. Revolution Web is a portable call accounting solution that monitors all one-X Quick Edition phones in real time. The data is gathered, processed and stored for real time retrieval or periodic reporting.", said Steve Cummings, VP Operations. "RSI is proud to offer a powerful, dynamic and affordable solution to this very unique market segment."

Avaya one-X Quick Edition delivers intelligent communications to very small businesses and small branches of enterprises. With SIP-based peer to peer technology, telephone system set up and installation is dramatically simplified; plug the telephones into the local area network, and the system configures itself. In minutes, all users have access to the most commonly used set of features including voicemail, conferencing, auto-attendant and call management.

About RSI

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, carrier comparisons, invoice analysis, telemanagement and rebilling outsourcing services. RSI has distributors in North America, Europe, Caribbean and Middle East. As a proud Avaya DeveloperConnection Gold Member, RSI is focused on providing Avaya customers with insight, training and resources highlighting our tailored product portfolio.

For more information, visit our website tailored for Avaya Customers:

Wednesday, June 20, 2007

Total Communication Management Solution (TCMS): A New Approach to Call Accounting

Total Communication Management Solution (TCMS) is the next generation of telecom expense management and its predecessor call accounting. Today the means of communication is not channelled through a single pipe --- the PBX. It is not prudent to examine telecom expense through the single source of call detail records (CDR).

Communication facilities are rapidly evolving, changing and converging. There are many methods of communication including wireless, VoIP and traditional PSTN. Most companies have an array of communication devices including cell phones, hand held personal devices, instant messaging and the good old receiver. Industry giants like Microsoft, Cisco, Nortel and others are feverishly working to forge alliances and integrate technologies and deliver unified communications.

Integrating communications is no small task. Such applications as email, instant messaging, telephony, conferencing, video, web and file sharing will need to be scalable, seamlessly deployed and integrated within the enterprise. The new world unified communications standard will promote greater connectivity encompassing person-to-person, person-to-machine and machine-to-machine communication at a global scale.

The evolution of these new converged communication facilities is spawning next generation total communication management solutions that encompass non-traditional expense management solutions. At the core of every robust system remains a transformed web enabled call accounting system. The new call accounting package now includes tools for consolidating multiple communication expenses under one roof. The new age call accounting system provides management tools for mobile, wireless carriers, conference calls, IVR systems, paging, auto attendant, voice mail, calling card, ACD, internet usage and, of course, CDR. Traditional systems ignore traffic that is not reported in the PBX call detail information.

Shadow CMS by Resource Software International Ltd. (RSI) is a multi-vendor, multi-platform enterprise solution that makes sense of the multitudes of communication facility logs. This information is translated, analyzed and delivered to the appropriate personnel.

Now more than ever call accounting or more accurately TCMS is necessary to ease companies in transition. Communication is the lifeline of every business. It is imperative to attain the proper metrics to assess the health of the network and obtain quantitative results for future network planning.

The continuous innovation of new technologies and adoption of business convergence solutions is fostering greater need for communication usage management. Call accounting is now a single element in a multi-pronged approach to a total communication management solution (TCMS).

Enterprises are still concerned about telephone misuse and abuse but now want to consider a broader range of devices. Here are some of the questions that a TCMS can answer:

How long did Jimmy spend chatting on his business cell phone?
How many times did Jimmy surf the web and visit poker sites?
How many toll calls could have been directed over VoIP or other more cost effective carriers?
Did Jimmy readily return his voice mail messages?
How effective is the corporate auto attendant and CCR Tree?
Who called 911and from where?

There are many vendors that have evolved their call accounting offerings to address the changing needs of telecom and IT managers. Every successful company will seek out a solution that best fits their business requirements. Companies with the foresight in deploying a total communication management solution will undoubtedly be rewarded with a concrete unified picture of communication spend, greater productivity and a more lucrative bottom line.

RSI is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, ShoreTel Technology Partner, NEC Univerge Partner and Alcatel Applications Partner.

Nortel SCS 500 SMB IP PBX

IT is the end of another annual developer conference held by Nortel. This session like all others offered a glimpse into the future direction of Nortel. Sometimes these presentations are feel good vaporware. This conference gave us a peek at a new Nortel Small Business Communications Server 500 (SCS 500). This is a joint IBM/Nortel offering that was announced this week on Eweek:

The combined offering will be sold through both IBM and Nortel channel partners. Both IBM and Nortel intend to provide training to IBM's System i channel partners on how to market and support IP telephony applications, and they will train Nortel partners familiar with VOIP on how to market and support the System i running VOIP applications. The System i is used most often by SMBs (small and midsize businesses).

Stay tuned.

Nortel to Get Serious About SOTA, SMBs

Nortel to Get Serious About SOTA, SMBs

Jun 18, 2007 - By David Greenfield

We've been saying for some time now that the future of telephony is closely tied to the vendor's ability to embed telephony capabilities within their applications. Of the major telephony providers, Avaya's been the most vocal in this regard with its push towards Communication Enabled Business Processes (CEBP) highlighted by its Ubiquity acquisition. Siemens. Startups Bluenote and Sphere Communications have delivered SOTA environments for generalized telephony and contact center environments.

However, Nortel has been remarkably quiet on this front " until now. The company publicly acknowledged that it will publish a SOA interface to the base functionality of its telephony server September. Nortel also hinted that more sophisticated capabilities namely the ability to insert events within the business process would be forthcoming in that timeframe as well. Executives would not confirm whether this technology would be developed in house or not, but most likely look for them to deliver through one or both of its major partners, Microsoft or IBM.

David Greenfield is the editor of Network Computing. He can be reached at

Tuesday, June 19, 2007

Internet Disruption

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