During times of economic downturns business look to consolidate, solidify and aggressively hunt for new opportunities. Communication facilities are the essential lifeline to every business. It is imperative to accurately determine whether business communication infrastructure is functioning smoothly and effectively. Regardless of the size of the organization, whether small business or enterprise, issues often arise that require a robust total communication management solution.
Often managers are unaware of misuse, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and the bottom line. Communication management solutions such as call accounting can help shield companies from system overload and fraudulent activity. A seasoned call accounting system can pinpoint bottlenecks and highlight unusual or suspicious activity.
Call accounting can help reconcile carrier invoices with business activity. Some businesses make it a practice to bill employees for excessive non-business and long distance calls. In many cases, the call accounting system acts as a watchdog and reduces personal activity. This results in more right to business calls and greater productivity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in telecom expenses.
A recent study by the Aberdeen Group supports these assertions. "The telecommunications spending area is so wrought with inefficiency, in fact, most enterprises don't know how much they spend on telecom services, never mind how they can best manage those budgets." These survey results highlight the critical need for all encompassing total communication management software solutions that can provide concise metrics about calling patterns and comparative analysis of various plans.
It is far more important during times of belt tightening that call accounting is employed. You cannot manage what you cannot measure. Effective communication management increases the bottom line.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer, manufacturer and distributor of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.
For more information visit www.telecost.com
Monday, November 3, 2008
Friday, July 25, 2008
RSI Call Accounting Software Compliant With Cisco Unified Communications Manager 6.1
OSHAWA, ONTARIO – July 17, 2008 – Resource Software International Ltd. (RSI), a global leader in communication management solutions, today announced it had successfully completed interoperability testing and certification with Cisco Unified Communications Manager 6.1.
RSI is one of the first vendors of IP communications call accounting and billing software to offer fully interoperable solutions for Cisco UCM 6.1 and compatibility with Cisco Call Manager and Cisco Call Manager Express. The RSI Shadow CMS software portfolio was granted compliant status after verification was completed through independent lab testing.
Shadow CMS is a communication management software portfolio for every enterprise. Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.
“We are proud to offer Cisco customers industry leading communication management solutions for the latest Cisco IP communications platforms. We believe this announcement demonstrates our commitment to offering best in class applications tailored for Cisco gear.”, said Rana Banik, Director of Sales. " We are proud of this new milestone and look forward to offering Cisco customers the very best in communication management software solutions. ", said Banik.
About Resource Software International Ltd. (RSI)
Resource Software International Ltd. (RSI) is a proud member of the Cisco Technology Developer Partner program. This relationship enhances our ability to quickly provide Cisco customers with broad based communication management solutions for IP networks. These solutions include call accounting, hotel billing and data storage.
Founded in 1990, RSI is a developer, manufacturer and distributor of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.
For more information visit www.telecost.com.
About the Cisco Technology Developer Program
The Cisco Technology Developer Program is a community of hardware and software application developers and vendors that specialize in tailored network enabling technologies. Membership is limited to market leaders that offer interoperable products, solutions, and services that benefit Cisco customers.
About Cisco
Cisco (NASDAQ: CSCO), is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com.
For ongoing news, please go to http://newsroom.cisco.com.
RSI is one of the first vendors of IP communications call accounting and billing software to offer fully interoperable solutions for Cisco UCM 6.1 and compatibility with Cisco Call Manager and Cisco Call Manager Express. The RSI Shadow CMS software portfolio was granted compliant status after verification was completed through independent lab testing.
Shadow CMS is a communication management software portfolio for every enterprise. Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.
“We are proud to offer Cisco customers industry leading communication management solutions for the latest Cisco IP communications platforms. We believe this announcement demonstrates our commitment to offering best in class applications tailored for Cisco gear.”, said Rana Banik, Director of Sales. " We are proud of this new milestone and look forward to offering Cisco customers the very best in communication management software solutions. ", said Banik.
About Resource Software International Ltd. (RSI)
Resource Software International Ltd. (RSI) is a proud member of the Cisco Technology Developer Partner program. This relationship enhances our ability to quickly provide Cisco customers with broad based communication management solutions for IP networks. These solutions include call accounting, hotel billing and data storage.
Founded in 1990, RSI is a developer, manufacturer and distributor of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.
For more information visit www.telecost.com.
About the Cisco Technology Developer Program
The Cisco Technology Developer Program is a community of hardware and software application developers and vendors that specialize in tailored network enabling technologies. Membership is limited to market leaders that offer interoperable products, solutions, and services that benefit Cisco customers.
About Cisco
Cisco (NASDAQ: CSCO), is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com.
For ongoing news, please go to http://newsroom.cisco.com.
Posted by
call accounting
Tuesday, March 4, 2008
A Case For Call Accounting: Cost Savings Still Prime Motivator For VoIP Migration
There has been great fanfare about the advent of unified communications and presence based applications that enable business processes. However, telecom spend is still overwhelmingly driven by cost savings.
When asked what business problem they are trying to solve, 32 percent of large-enterprise respondents to a recent Yankee Group survey say "lowering the overall cost of voice and data networking" is the objective. Survey respondents say domestic long distance calling, international long-distance and local telephony connections are the three areas that would deliver the highest cost savings.
A recent study by the Aberdeen Group supports these finding. "The telecommunications spending area is so wrought with inefficiency, in fact, most enterprises don't know how much they spend on telecom services, never mind how they can best manage those budgets."
These survey results highlight the critical need for all encompassing total communication management software (TCMS) solutions that can provide concise metrics about calling patterns and comparative analysis of various plans. The migration to IP can be fraught with danger unless a measured approach is taken in analyzing current and projected infrastructure.
Call accounting remains the centerpiece of every successful enterprise that is looking to manage, transition or implement new communication technologies whether TDM, IP or a hybrid solution. The data from a key system, PBX, iPBX or VoIP communication servers and gateways is collected and massaged by the call accounting software . The system usually attaches additional information such as subscriber name and transaction cost to the activity record (or more commonly call detail record (CDR)).
It is true, traditional call accounting systems may no longer cut the mustard. You will need to have a comprehensive solution that integrates communication statistics under one umbrella. When researching call accounting software, you will need to focus on a vendor that provides an end-to-end total communication management software. Sophisticated communication management systems will catch billing errors, identify network bottlenecks, highlight misuse and abuse and suggest the provisioning of additional resources for more effectively management communication facilities.
RSI (www.telecost.com) is recognized as an industry leader in the field of total communication management software. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, ShoreTel Technology Partner, NEC Univerge Partner and Alcatel Applications Partner.
Rito Salomone is President of Resource Software International Ltd.(RSI). RSI is internationally recognized as a leader in communication management solutions. To contact the author, email rsalomone@telecost.com or visit the website at http://www.telecost.com.
You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. Please email a courtesy copy to rsi@telecost.com.
When asked what business problem they are trying to solve, 32 percent of large-enterprise respondents to a recent Yankee Group survey say "lowering the overall cost of voice and data networking" is the objective. Survey respondents say domestic long distance calling, international long-distance and local telephony connections are the three areas that would deliver the highest cost savings.
A recent study by the Aberdeen Group supports these finding. "The telecommunications spending area is so wrought with inefficiency, in fact, most enterprises don't know how much they spend on telecom services, never mind how they can best manage those budgets."
These survey results highlight the critical need for all encompassing total communication management software (TCMS) solutions that can provide concise metrics about calling patterns and comparative analysis of various plans. The migration to IP can be fraught with danger unless a measured approach is taken in analyzing current and projected infrastructure.
Call accounting remains the centerpiece of every successful enterprise that is looking to manage, transition or implement new communication technologies whether TDM, IP or a hybrid solution. The data from a key system, PBX, iPBX or VoIP communication servers and gateways is collected and massaged by the call accounting software . The system usually attaches additional information such as subscriber name and transaction cost to the activity record (or more commonly call detail record (CDR)).
It is true, traditional call accounting systems may no longer cut the mustard. You will need to have a comprehensive solution that integrates communication statistics under one umbrella. When researching call accounting software, you will need to focus on a vendor that provides an end-to-end total communication management software. Sophisticated communication management systems will catch billing errors, identify network bottlenecks, highlight misuse and abuse and suggest the provisioning of additional resources for more effectively management communication facilities.
RSI (www.telecost.com) is recognized as an industry leader in the field of total communication management software. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, ShoreTel Technology Partner, NEC Univerge Partner and Alcatel Applications Partner.
Rito Salomone is President of Resource Software International Ltd.(RSI). RSI is internationally recognized as a leader in communication management solutions. To contact the author, email rsalomone@telecost.com or visit the website at http://www.telecost.com.
You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. Please email a courtesy copy to rsi@telecost.com.
Posted by
call accounting
Friday, February 22, 2008
SipX Call Accounting
Resource Software International Ltd. (RSI) today announced compliance with SipX and Nortel SCS 500 IP PBX systems. RSI now offers call accounting integration with its popular browser based Revolution Web Call Accounting and Shadow CMS Enteprise Call Accounting.
To find out more about our products visit www.telecost.com
To find out more about our products visit www.telecost.com
Posted by
call accounting
Monday, January 28, 2008
Call Accounting by RSI Rated “Avaya Compliant” for Avaya Quick Edition
OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading developer of call accounting software for every enterprise, today announced its small- to medium business browser-based call accounting software, Revolution Web Call Accounting, is now compliant with Avaya Quick Edition solutions from Avaya, a leading global provider of business communications applications, systems and services.
Avaya Quick Edition is a simple yet sophisticated phone system for small businesses or small branch offices of enterprises. Revolution Web Call Accounting, a product which helps businesses track, analyze and manage both analog and IP communications, was successfully compliance-tested by Avaya for interoperability with Quick Edition 3.2:
“Resource Software International Ltd. (RSI) is delighted to announce the interoperability of our popular Revolution Web Call Accounting software with Avaya Quick Edition,” said Rito Salomone, president of RSI. “This demonstrates our commitment to provide small and medium business customers the same powerful capabilities available to enterprises. Revolution Web Call Accounting can be used to curb misuse and abuse, maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate expenses.”
RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”
About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, the Caribbean and Middle East. Information about their products and services can be found at www.telecost.com
Avaya Quick Edition is a simple yet sophisticated phone system for small businesses or small branch offices of enterprises. Revolution Web Call Accounting, a product which helps businesses track, analyze and manage both analog and IP communications, was successfully compliance-tested by Avaya for interoperability with Quick Edition 3.2:
“Resource Software International Ltd. (RSI) is delighted to announce the interoperability of our popular Revolution Web Call Accounting software with Avaya Quick Edition,” said Rito Salomone, president of RSI. “This demonstrates our commitment to provide small and medium business customers the same powerful capabilities available to enterprises. Revolution Web Call Accounting can be used to curb misuse and abuse, maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate expenses.”
RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”
About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, the Caribbean and Middle East. Information about their products and services can be found at www.telecost.com
Posted by
call accounting
Tuesday, January 15, 2008
RSI Call Accounting and Contact Center Solutions Rated “Avaya Compliant”
OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading developer of communication management solutions, today announced three of its applications for contact centers and systems administration are now compliant with Avaya IP Office solutions from Avaya, a leading global provider of business communications applications, systems and services.
Avaya IP Office is a flexible and easy-to-use converged voice and data system designed especially for small and medium businesses.
The three RSI solutions successfully compliance-tested by Avaya for interoperability with IP Office 4.0 include:
• Shadow CMS, which helps businesses track and analyze their communication networks by retrieving, processing, alerting and reporting call detail information.
• Visual Rapport, which promotes seamless integration of instant messaging, screen pops and other communication productivity features into contact center operations.
• Revolution Web Call Accounting, which helps businesses track, analyze and manage both analog and IP communications.
“Resource Software International Ltd. (RSI) is delighted to have once again successfully demonstrated interoperability of its core products with Avaya IP Office,” said Rito Salomone, president of RSI. “This achievement highlights our continued commitment to research and development of solutions for Avaya gear. Communication facilities are the lifeline of most successful businesses, and Avaya IP Office customers can rest assured that RSI offerings will keep pace with Avaya IP Office revisions and innovations. RSI solutions can maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses.”
RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”
About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, the Caribbean and Middle East. Information about their products and services can be found at www.telecost.com
For more information, visit our Avaya Compliant Products website.
Avaya IP Office is a flexible and easy-to-use converged voice and data system designed especially for small and medium businesses.
The three RSI solutions successfully compliance-tested by Avaya for interoperability with IP Office 4.0 include:
• Shadow CMS, which helps businesses track and analyze their communication networks by retrieving, processing, alerting and reporting call detail information.
• Visual Rapport, which promotes seamless integration of instant messaging, screen pops and other communication productivity features into contact center operations.
• Revolution Web Call Accounting, which helps businesses track, analyze and manage both analog and IP communications.
“Resource Software International Ltd. (RSI) is delighted to have once again successfully demonstrated interoperability of its core products with Avaya IP Office,” said Rito Salomone, president of RSI. “This achievement highlights our continued commitment to research and development of solutions for Avaya gear. Communication facilities are the lifeline of most successful businesses, and Avaya IP Office customers can rest assured that RSI offerings will keep pace with Avaya IP Office revisions and innovations. RSI solutions can maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses.”
RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”
About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, the Caribbean and Middle East. Information about their products and services can be found at www.telecost.com
For more information, visit our Avaya Compliant Products website.
Posted by
call accounting
RSI Confirms Two New Products Nortel Activity Reporter and tools OSN
OSHAWA, ONTARIO, CANADA – December 17, 2007 - Resource Software International Ltd. (RSI) confirmed today the announcement of two new products offered with Nortel BCM and SRG 50 Rls. 3.0.
Nortel recently announced the general availability of Business Communications Manager 50 Release 3.0 (BCM50 3.0) and the new SMB-centric IP Phone 1200 Series in NA, Asia and CALA (EMEA to follow on January 7th 2008). This latest release of the award winning BCM50 platform combines with the new IP Phone 1200 Series portfolio to create a robust set of convergence enhancements specifically optimized to meet the requirements of the Small and Medium Business market (SMB) and Enterprise branch offices. When positioned with Nortel’s SMB Data portfolio, the solution provides a complete converged solution from a single vendor; fully-tested and designed specifically for the SMB market -- all under the umbrella of a simplified, common management system.
Nortel will be offering new communication management software powered by RSI technology with this release. Nortel Activity Reporter is a jointly designed solution by Resource Software International Ltd. (RSI) and Nortel. The product is designed to provide system metrics for BCM 50 Rls. 3.0 (and later). It produces text and graphical reports based on station message detail recording (SMDR), hunt group, voice mail and custom call routing information. Visit http://www.telecost.com/nortel for more details.
Nortel is also introducing Survivable Remote Gateway Release 50 Release 3.0 (SRG50 3.0) in NA, Asia and CALA (EMEA to follow on January 7th 2008). The SRG50 Rls3.0 enables consistent VoIP and application services to be delivered cost effectively to small branches in the 5 to 80 line size. The SRG50 Rls3.0 complements the Media Gateway (MG) 1000B (SBO) which delivers a solution in support of the 50 to 400 IP user range. The SRG50 Rls3.0 delivers basic voice services in the event of WAN failure, whilst the MG1000B is capable of supporting many applications locally at the branch office under a WAN failure scenario.
In tandem with the Release of Nortel SRG 50, RSI is also releasing tools OSN. Users can now take advantage of tools OSN, which broadcasts an instant warning to user selected extensions when an emergency 911 number is dialed. Additionally, notification messages can also be sent to network workstations. The RSI tools OSN utilizes a single SRG50 LAN CTE license, enabled by default, to manage and control any number of local extensions or lines off the SRG50. tools OSN is Nortel Compatible Product available directly from RSI or its authorized Nortel channel partners.
“The launch of tools OSN is part of our strategic objective to offer customers the very best compatible solutions for Nortel telephony platforms through mutual co-operation with Nortel, development and strategic acquisitions.”, said Rito Salomone, President of RSI. “We are delighted to offer Nortel SMB customers peace of mind in emergency situations.”
tools OSN is a unique application designed specifically to work with Nortel BCM and SRG environments to watchdog the system. Valuable time is often lost in trying to locate the individual that placed an emergency call. tools OSN can broadcast E911 notification to telephone sets, email or network computers regardless of the type of emergency or crisis. Seconds can make the difference in saving lives, property and money when dispensing critical information and responding to emergencies. tools OSN may be configured with Public Safety Access Point information. The PSAP information can be delivered via email to authorized response personnel.
For more information, visit our Nortel Compatible Products website.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East. Information about their products and services can be found at www.telecost.com
(c) 2008, Resource Software International Ltd. (RSI)
40 King Street West, Suite 300, Oshawa, Ontario. L1H 1A4
Phone: 905-576-4575
Fax: 905-576-4705
Email: rsi@telecost.com
Web: www.telecost.com
Nortel recently announced the general availability of Business Communications Manager 50 Release 3.0 (BCM50 3.0) and the new SMB-centric IP Phone 1200 Series in NA, Asia and CALA (EMEA to follow on January 7th 2008). This latest release of the award winning BCM50 platform combines with the new IP Phone 1200 Series portfolio to create a robust set of convergence enhancements specifically optimized to meet the requirements of the Small and Medium Business market (SMB) and Enterprise branch offices. When positioned with Nortel’s SMB Data portfolio, the solution provides a complete converged solution from a single vendor; fully-tested and designed specifically for the SMB market -- all under the umbrella of a simplified, common management system.
Nortel will be offering new communication management software powered by RSI technology with this release. Nortel Activity Reporter is a jointly designed solution by Resource Software International Ltd. (RSI) and Nortel. The product is designed to provide system metrics for BCM 50 Rls. 3.0 (and later). It produces text and graphical reports based on station message detail recording (SMDR), hunt group, voice mail and custom call routing information. Visit http://www.telecost.com/nortel for more details.
Nortel is also introducing Survivable Remote Gateway Release 50 Release 3.0 (SRG50 3.0) in NA, Asia and CALA (EMEA to follow on January 7th 2008). The SRG50 Rls3.0 enables consistent VoIP and application services to be delivered cost effectively to small branches in the 5 to 80 line size. The SRG50 Rls3.0 complements the Media Gateway (MG) 1000B (SBO) which delivers a solution in support of the 50 to 400 IP user range. The SRG50 Rls3.0 delivers basic voice services in the event of WAN failure, whilst the MG1000B is capable of supporting many applications locally at the branch office under a WAN failure scenario.
In tandem with the Release of Nortel SRG 50, RSI is also releasing tools OSN. Users can now take advantage of tools OSN, which broadcasts an instant warning to user selected extensions when an emergency 911 number is dialed. Additionally, notification messages can also be sent to network workstations. The RSI tools OSN utilizes a single SRG50 LAN CTE license, enabled by default, to manage and control any number of local extensions or lines off the SRG50. tools OSN is Nortel Compatible Product available directly from RSI or its authorized Nortel channel partners.
“The launch of tools OSN is part of our strategic objective to offer customers the very best compatible solutions for Nortel telephony platforms through mutual co-operation with Nortel, development and strategic acquisitions.”, said Rito Salomone, President of RSI. “We are delighted to offer Nortel SMB customers peace of mind in emergency situations.”
tools OSN is a unique application designed specifically to work with Nortel BCM and SRG environments to watchdog the system. Valuable time is often lost in trying to locate the individual that placed an emergency call. tools OSN can broadcast E911 notification to telephone sets, email or network computers regardless of the type of emergency or crisis. Seconds can make the difference in saving lives, property and money when dispensing critical information and responding to emergencies. tools OSN may be configured with Public Safety Access Point information. The PSAP information can be delivered via email to authorized response personnel.
For more information, visit our Nortel Compatible Products website.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East. Information about their products and services can be found at www.telecost.com
(c) 2008, Resource Software International Ltd. (RSI)
40 King Street West, Suite 300, Oshawa, Ontario. L1H 1A4
Phone: 905-576-4575
Fax: 905-576-4705
Email: rsi@telecost.com
Web: www.telecost.com
Posted by
call accounting
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