Monday, January 28, 2008

Call Accounting by RSI Rated “Avaya Compliant” for Avaya Quick Edition

OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading developer of call accounting software for every enterprise, today announced its small- to medium business browser-based call accounting software, Revolution Web Call Accounting, is now compliant with Avaya Quick Edition solutions from Avaya, a leading global provider of business communications applications, systems and services.

Avaya Quick Edition is a simple yet sophisticated phone system for small businesses or small branch offices of enterprises. Revolution Web Call Accounting, a product which helps businesses track, analyze and manage both analog and IP communications, was successfully compliance-tested by Avaya for interoperability with Quick Edition 3.2:

“Resource Software International Ltd. (RSI) is delighted to announce the interoperability of our popular Revolution Web Call Accounting software with Avaya Quick Edition,” said Rito Salomone, president of RSI. “This demonstrates our commitment to provide small and medium business customers the same powerful capabilities available to enterprises. Revolution Web Call Accounting can be used to curb misuse and abuse, maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate expenses.”

RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, the Caribbean and Middle East. Information about their products and services can be found at www.telecost.com

Tuesday, January 15, 2008

RSI Call Accounting and Contact Center Solutions Rated “Avaya Compliant”

OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading developer of communication management solutions, today announced three of its applications for contact centers and systems administration are now compliant with Avaya IP Office solutions from Avaya, a leading global provider of business communications applications, systems and services.
Avaya IP Office is a flexible and easy-to-use converged voice and data system designed especially for small and medium businesses.

The three RSI solutions successfully compliance-tested by Avaya for interoperability with IP Office 4.0 include:
• Shadow CMS, which helps businesses track and analyze their communication networks by retrieving, processing, alerting and reporting call detail information.
• Visual Rapport, which promotes seamless integration of instant messaging, screen pops and other communication productivity features into contact center operations.
• Revolution Web Call Accounting, which helps businesses track, analyze and manage both analog and IP communications.

“Resource Software International Ltd. (RSI) is delighted to have once again successfully demonstrated interoperability of its core products with Avaya IP Office,” said Rito Salomone, president of RSI. “This achievement highlights our continued commitment to research and development of solutions for Avaya gear. Communication facilities are the lifeline of most successful businesses, and Avaya IP Office customers can rest assured that RSI offerings will keep pace with Avaya IP Office revisions and innovations. RSI solutions can maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses.”

RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, the Caribbean and Middle East. Information about their products and services can be found at www.telecost.com

For more information, visit our Avaya Compliant Products website.

RSI Confirms Two New Products Nortel Activity Reporter and tools OSN

OSHAWA, ONTARIO, CANADA – December 17, 2007 - Resource Software International Ltd. (RSI) confirmed today the announcement of two new products offered with Nortel BCM and SRG 50 Rls. 3.0.

Nortel recently announced the general availability of Business Communications Manager 50 Release 3.0 (BCM50 3.0) and the new SMB-centric IP Phone 1200 Series in NA, Asia and CALA (EMEA to follow on January 7th 2008). This latest release of the award winning BCM50 platform combines with the new IP Phone 1200 Series portfolio to create a robust set of convergence enhancements specifically optimized to meet the requirements of the Small and Medium Business market (SMB) and Enterprise branch offices. When positioned with Nortel’s SMB Data portfolio, the solution provides a complete converged solution from a single vendor; fully-tested and designed specifically for the SMB market -- all under the umbrella of a simplified, common management system.

Nortel will be offering new communication management software powered by RSI technology with this release. Nortel Activity Reporter is a jointly designed solution by Resource Software International Ltd. (RSI) and Nortel. The product is designed to provide system metrics for BCM 50 Rls. 3.0 (and later). It produces text and graphical reports based on station message detail recording (SMDR), hunt group, voice mail and custom call routing information. Visit http://www.telecost.com/nortel for more details.

Nortel is also introducing Survivable Remote Gateway Release 50 Release 3.0 (SRG50 3.0) in NA, Asia and CALA (EMEA to follow on January 7th 2008). The SRG50 Rls3.0 enables consistent VoIP and application services to be delivered cost effectively to small branches in the 5 to 80 line size. The SRG50 Rls3.0 complements the Media Gateway (MG) 1000B (SBO) which delivers a solution in support of the 50 to 400 IP user range. The SRG50 Rls3.0 delivers basic voice services in the event of WAN failure, whilst the MG1000B is capable of supporting many applications locally at the branch office under a WAN failure scenario.

In tandem with the Release of Nortel SRG 50, RSI is also releasing tools OSN. Users can now take advantage of tools OSN, which broadcasts an instant warning to user selected extensions when an emergency 911 number is dialed. Additionally, notification messages can also be sent to network workstations. The RSI tools OSN utilizes a single SRG50 LAN CTE license, enabled by default, to manage and control any number of local extensions or lines off the SRG50. tools OSN is Nortel Compatible Product available directly from RSI or its authorized Nortel channel partners.

“The launch of tools OSN is part of our strategic objective to offer customers the very best compatible solutions for Nortel telephony platforms through mutual co-operation with Nortel, development and strategic acquisitions.”, said Rito Salomone, President of RSI. “We are delighted to offer Nortel SMB customers peace of mind in emergency situations.”

tools OSN is a unique application designed specifically to work with Nortel BCM and SRG environments to watchdog the system. Valuable time is often lost in trying to locate the individual that placed an emergency call. tools OSN can broadcast E911 notification to telephone sets, email or network computers regardless of the type of emergency or crisis. Seconds can make the difference in saving lives, property and money when dispensing critical information and responding to emergencies. tools OSN may be configured with Public Safety Access Point information. The PSAP information can be delivered via email to authorized response personnel.
For more information, visit our Nortel Compatible Products website.

About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East. Information about their products and services can be found at www.telecost.com

(c) 2008, Resource Software International Ltd. (RSI)
40 King Street West, Suite 300, Oshawa, Ontario. L1H 1A4
Phone: 905-576-4575
Fax: 905-576-4705
Email: rsi@telecost.com
Web: www.telecost.com