RSI has unveiled a new website that is exclusively designed to meet the needs of Avaya customers. The site has been configured to include Avaya Compliant Solutions and Nortel Compatible Products that are lab tested and recognized around the globe.
The Avaya DevConnect and Nortel Developer Partner portfolios are now both available at:
http://www.callaccountingsoftware.com
“We advise our Nortel customers that our products will continually be supported and developed over the long haul. The Nortel assests are broadly accepted worldwide. RSI is strategically positioned to assist Nortel customers and those migrating to Avaya or other platforms. “, said Rito Salomone, president of RSI. “During these tough economic times, it is important to assure our customers that their investment is fully protected. Our applications are designed to work with the latest technologies. ”
RSI is uniquely positioned to offer total communication management solutions to every enterprise including multi-vendor environments that include Avaya/Nortel, Cisco, ShoreTel and others.
RSI now offers the broadest range of call accounting solutions including Shadow CMS Enteprise for Avaya Aura Communication Manager, Shadow CMS Enterprise for Nortel, Revolution Web Call Accounting for Avaya IP Office, Revolution Web Call Accounting for Avaya one-X QE, Nortel Activity Reporter and more all under one roof.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. RSI offers a wide range of products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.
Wednesday, December 23, 2009
Thursday, December 10, 2009
RSI and Komutel Announce Unified Communication Solutions Branding Agreement
OSHAWA,ON and ST-GEORGES, PQ - Resource Software International Ltd. (RSI) and Komutel Inc. jointly announced today a landmark technology and branding agreement. RSI will add the Komutel productivity and presence console applications to their Total Unified Communication Management Solutions portfolio which also includes call accounting, hotel billing, switch configuration and mobile tracking.
The agreement will facilitate the market acceptance and expansion of a complete umbrella of applications designed for leading manufacturers of unified communication gear including Avaya, Cisco, Mitel, ShoreTel and Nortel. By combining RSI’s broad distribution network with Komutel’s best in class unified communications productivity applications, the alliance will allow both parties to create and deliver advanced technologies more rapidly to their customers.
Under this agreement, RSI will have the exclusive right to brand and distribute Komutel (and the former ConverTec) applications through major channels in the United States including Verizon, AT&T, CenturyLink, Qwest, Shared Technologies, Blackbox and Windstream.
RSI will brand, distribute and support the highly popular Komutel Solution for Integrated Telecommunication (SIT) unified console as part of its powerful Visual Rapport console portfolio. Visual Rapport SIT is a unified telecommunication productivity tool offering exclusive and enriched features such as information management, resources status and presence management. This solution is compatible with major telecommunication platforms such as Avaya, Cisco, Mitel, Nortel and Asterisk. Visual Rapport SIT is used in multiple vertical markets including security, healthcare, business operation, dispatch, emergency services and contact centers.
"This agreement enhances the strength of both Komutel and RSI to deliver products more quickly and broadly.", said Rito Salomone, President, RSI. "We believe this is a win-win-win situation for our two companies, our channel partners and most importantly our mutual customers."
"RSI has an excellent reputation in the industry along with well established channels to market", said Richard Poulin, President of Komutel. "Working together Komutel and RSI can quickly deliver cost effective solutions that improve efficiency and lower costs. We look forward to working with RSI to provide customers with robust Unified Communication applications."
About Komutel Inc.
Komutel is a high technology business focused on the development and marketing of innovative and cost effective telecommunications solutions. Komutel offers a suite of software products designed to enhance the performance of internal communications and inbound/outbound call handling. Komutel call centre solutions provide intelligent call queuing, real-time statistics and historical reporting in single site or networked multi-site environments. Komutel solutions are recognized in the telecommunications industry for their user friendly operation, performance enhancing analytics, reliability and return on investment. Komutel recently acquired Convertec Inc. to enhance its position as a global leader in console applications.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, CTI applications and rebilling outsourcing services. Our customer installations include small to medium (SMB) and large enterprise organizations. Our dealer network includes major telephone companies, PBX and IP switching manufacturers, interconnects, equipment vendors, hotel and motel management companies, alternate long distance providers and consultants.
Our distributors span the globe with offices in Australia, New Zealand, Asia, Europe, United States and Canada. More information can be found at www.telecost.com
The agreement will facilitate the market acceptance and expansion of a complete umbrella of applications designed for leading manufacturers of unified communication gear including Avaya, Cisco, Mitel, ShoreTel and Nortel. By combining RSI’s broad distribution network with Komutel’s best in class unified communications productivity applications, the alliance will allow both parties to create and deliver advanced technologies more rapidly to their customers.
Under this agreement, RSI will have the exclusive right to brand and distribute Komutel (and the former ConverTec) applications through major channels in the United States including Verizon, AT&T, CenturyLink, Qwest, Shared Technologies, Blackbox and Windstream.
RSI will brand, distribute and support the highly popular Komutel Solution for Integrated Telecommunication (SIT) unified console as part of its powerful Visual Rapport console portfolio. Visual Rapport SIT is a unified telecommunication productivity tool offering exclusive and enriched features such as information management, resources status and presence management. This solution is compatible with major telecommunication platforms such as Avaya, Cisco, Mitel, Nortel and Asterisk. Visual Rapport SIT is used in multiple vertical markets including security, healthcare, business operation, dispatch, emergency services and contact centers.
"This agreement enhances the strength of both Komutel and RSI to deliver products more quickly and broadly.", said Rito Salomone, President, RSI. "We believe this is a win-win-win situation for our two companies, our channel partners and most importantly our mutual customers."
"RSI has an excellent reputation in the industry along with well established channels to market", said Richard Poulin, President of Komutel. "Working together Komutel and RSI can quickly deliver cost effective solutions that improve efficiency and lower costs. We look forward to working with RSI to provide customers with robust Unified Communication applications."
About Komutel Inc.
Komutel is a high technology business focused on the development and marketing of innovative and cost effective telecommunications solutions. Komutel offers a suite of software products designed to enhance the performance of internal communications and inbound/outbound call handling. Komutel call centre solutions provide intelligent call queuing, real-time statistics and historical reporting in single site or networked multi-site environments. Komutel solutions are recognized in the telecommunications industry for their user friendly operation, performance enhancing analytics, reliability and return on investment. Komutel recently acquired Convertec Inc. to enhance its position as a global leader in console applications.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, CTI applications and rebilling outsourcing services. Our customer installations include small to medium (SMB) and large enterprise organizations. Our dealer network includes major telephone companies, PBX and IP switching manufacturers, interconnects, equipment vendors, hotel and motel management companies, alternate long distance providers and consultants.
Our distributors span the globe with offices in Australia, New Zealand, Asia, Europe, United States and Canada. More information can be found at www.telecost.com
Wednesday, December 9, 2009
RSI Offers Nortel and Avaya Investment Protection And Long Term Compliant Solutions
RSI is offering a complete portfolio of total unified communication management solutions including call accounting, hotel billing, presence console, switch configuration and mobile tracking solutions to Avaya and the former Nortel communities.
With our Avaya DevConnect Gold and Nortel Developer Partner experience, RSI is an industry leader in providing end-to-end communication management solutions globally.
We are reaching out to our existing and new friends to provide them with a powerful portfolio of multi-vendor solutions.
Learn more here: http://www.telecost.com
Inquire about distributing our products: http://www.telecost.com/dealer.htm
With our Avaya DevConnect Gold and Nortel Developer Partner experience, RSI is an industry leader in providing end-to-end communication management solutions globally.
We are reaching out to our existing and new friends to provide them with a powerful portfolio of multi-vendor solutions.
Learn more here: http://www.telecost.com
Inquire about distributing our products: http://www.telecost.com/dealer.htm
Monday, November 30, 2009
Hosted Call Accounting Software as a Service
Hosted Call Accounting (sometimes referred to as web call accounting) is a fully managed Software as a Service (SaaS) alternative to purchasing hardware and software and expending internal resources. These services can be strictly for basic incoming and outgoing telephone call tracking from a PBX system or all encompassing of the entire communication ecosystem. Some companies offer complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant, mobile tracking, internet usage and more.
Many organizations have high overhead costs, staff turnovers and little time for in-house software. Hosted call accounting is managed by the provider; the end user accesses the services via a simple browser anywhere, anytime. There is generally no requirement for additional software. Hosted call accounting helps organizations manage their communication facilities. Management issues include controlling abuse, increasing staff productive and equipment provisioning. This service is a suitable solution for health care, educational institutions, government agencies and general business.
Traditionally call accounting involved the printing of hundreds or thousands of pages of activity detailing or summarizing telecom facilities by division, call center or end user. Hosted call accounting gives managers the option of reviewing the same data online in concise easy to read reports and charts. You can print only the detail you really need. No longer is there a need for one dedicated computer system to handle your call detail records.
Often when an organization changes, upgrades or replaces hardware internal call accounting software is also replaced. Hosted call accounting can make hardware changes and migration seamless. The central server of a seasoned web call accounting service can easily adapt to new data streams, protocols and technologies resulting in greater return on investment and long term assurance.
Hosted call accounting will reduce or eliminate the need for internal IT resources and training, provisioning of additional office space, computer resources and electricity cost. Experts in the field of communication management take full control of data collection, processing and real time access to reports. These specialists can generally assist you with the planning and management of the telecommunications network.
During times of uncertainty, it is imperative for organizations to streamline their organizations cut cost and increase productivity. The free flow of communication is imperative to the lifeline of every business. The invaluable metrics collected from PBXs, IP PBX/VoIP Servers, routers and gateways can assist business in configuring and fine tuning their communication facilities. Hosted call accounting offers a powerful hands free way to improve network performance, cut misuse and abuse, improve productivity and increase your bottom line.
For more information, visit http://www.hostedcallaccounting.com
Many organizations have high overhead costs, staff turnovers and little time for in-house software. Hosted call accounting is managed by the provider; the end user accesses the services via a simple browser anywhere, anytime. There is generally no requirement for additional software. Hosted call accounting helps organizations manage their communication facilities. Management issues include controlling abuse, increasing staff productive and equipment provisioning. This service is a suitable solution for health care, educational institutions, government agencies and general business.
Traditionally call accounting involved the printing of hundreds or thousands of pages of activity detailing or summarizing telecom facilities by division, call center or end user. Hosted call accounting gives managers the option of reviewing the same data online in concise easy to read reports and charts. You can print only the detail you really need. No longer is there a need for one dedicated computer system to handle your call detail records.
Often when an organization changes, upgrades or replaces hardware internal call accounting software is also replaced. Hosted call accounting can make hardware changes and migration seamless. The central server of a seasoned web call accounting service can easily adapt to new data streams, protocols and technologies resulting in greater return on investment and long term assurance.
Hosted call accounting will reduce or eliminate the need for internal IT resources and training, provisioning of additional office space, computer resources and electricity cost. Experts in the field of communication management take full control of data collection, processing and real time access to reports. These specialists can generally assist you with the planning and management of the telecommunications network.
During times of uncertainty, it is imperative for organizations to streamline their organizations cut cost and increase productivity. The free flow of communication is imperative to the lifeline of every business. The invaluable metrics collected from PBXs, IP PBX/VoIP Servers, routers and gateways can assist business in configuring and fine tuning their communication facilities. Hosted call accounting offers a powerful hands free way to improve network performance, cut misuse and abuse, improve productivity and increase your bottom line.
For more information, visit http://www.hostedcallaccounting.com
Thursday, November 26, 2009
tools OSN Onsite Notification Granted Compatibility for Nortel SRG 50 Rls. 5.0
Resource Software International Ltd.'s (RSI) tools OSN application offers immediate, E911 on-site notification for emergency calls. Seconds can make the difference in life threatening situations or when apprehending harassing callers. Tools OSN eliminates the need to spend time locating the individual placing the emergency call, thereby reducing delays in the overall emergency response time. Emergency E911 access during a network or system failure event is also assured through RSI's tools OSN.
Resource Software International Ltd. has successfully met the Nortel standards for compatibility testing in a laboratory environment with the Nortel communications platform (Nortel SRG 50 Release 5.0)
Successful Completion of Compatibility Test Audit on November 16, 2009
Resource Software International Ltd. has successfully met the Nortel standards for compatibility testing in a laboratory environment with the Nortel communications platform (Nortel SRG 50 Release 5.0)
Successful Completion of Compatibility Test Audit on November 16, 2009
Tuesday, November 24, 2009
Concurrent Circuit Usage Summary Report for Cisco UCM
SHADOW CMS is a Cisco UCM compatible call reporting solution which provides detailed traffic analysis based on CDR.
What's new?
SHADOW CMS now offers a Concurrent Trunk/Circuit Usage Summary report which will provide you the max number of circuits in use at any given time.
Feel free to visit the RSI website at www.telecost.com/cisco/compliantproducts-shadow.htm or contact RSI at sales@telecost.com.
What's new?
SHADOW CMS now offers a Concurrent Trunk/Circuit Usage Summary report which will provide you the max number of circuits in use at any given time.
Feel free to visit the RSI website at www.telecost.com/cisco/compliantproducts-shadow.htm or contact RSI at sales@telecost.com.
Monday, November 9, 2009
XBlue Networks Call Accounting
Resource Software International Ltd. (RSI), an international developer, manufactuer and distributor of unified communication management solutions, announced today that it has completed interoperability testing with XBLUE Networks 45p and Xplus100 Hybrid Digital telephone systems. RSI successfully tested its multi-platform, browser based SMB call accounting solution - Revolution Web Call Accounting.
All testing was executed by RSI using pre-established, standard test plans specifically designed for interoperability verification with traditional and VOIP telephone systems. Test coverage includes basic communication and functionality between XBLUE Networks telephone systems and Revolution Web Call Accounting.
"This announcement marks another milestone in the evolution of Revolution Web Call Accounting and demonstrates our dedication to ensuring our solutions support all traditional and VOIP telephony platforms. We look forward to providing XBlue Network customers with the very best communication management solutions." said Rito Salomone, President, RSI.
XBLUE Networks specializes in providing hybrid telephone systems to small businesses. The 45p telephone system supports up to 9 telephone lines, 24 digital speaker phones and 4 analog ports. The Xplus100 system supports up to 20 telephone lines, 48 digital speaker phones and 8 analog ports. An 8 port voice mail solution with 6 hours of message storage can be added to both the 45p and Xplus 100 platforms.
About RSI
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, switch administration, text messaging, ACD Reporting, CRM integration, soft consoles, internet reporting and management software. RSI has distributors in North America, Europe, Caribbean and Middle East.
Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at www.telecost.com
All testing was executed by RSI using pre-established, standard test plans specifically designed for interoperability verification with traditional and VOIP telephone systems. Test coverage includes basic communication and functionality between XBLUE Networks telephone systems and Revolution Web Call Accounting.
"This announcement marks another milestone in the evolution of Revolution Web Call Accounting and demonstrates our dedication to ensuring our solutions support all traditional and VOIP telephony platforms. We look forward to providing XBlue Network customers with the very best communication management solutions." said Rito Salomone, President, RSI.
XBLUE Networks specializes in providing hybrid telephone systems to small businesses. The 45p telephone system supports up to 9 telephone lines, 24 digital speaker phones and 4 analog ports. The Xplus100 system supports up to 20 telephone lines, 48 digital speaker phones and 8 analog ports. An 8 port voice mail solution with 6 hours of message storage can be added to both the 45p and Xplus 100 platforms.
About RSI
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, switch administration, text messaging, ACD Reporting, CRM integration, soft consoles, internet reporting and management software. RSI has distributors in North America, Europe, Caribbean and Middle East.
Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at www.telecost.com
Thursday, November 5, 2009
New ACD Reporting for Cisco Unified CME
Product: SHADOW CMS with B-ACD Reporting for Cisco Unified CME
As more and more businesses implement call centers and hunt groups to better handle customer service inquiries, order taking, and other inbound call activities, managers are struggling to find a way to insure that these centers are running efficiently. The old adage rings true “you cannot manage what you cannot measure”. RSI’s SHADOW B-ACD Reporting for Cisco Unified CME provides invaluable management tools to gauge employee productivity, inbound call volumes, and measure the quality of service our customers are experiencing.
By using SHADOW Call B-ACD Reporting for Cisco Unified CME to break down the call center and hunt group data into easy-to-use and easy-to-understand reports, managers are able to spend more time overseeing operations and managing their human resources and less time trying to interpret complex data streams. Recurring reports can be run on a hands-free basis in both detail and summary formats; queue and hunt group call volumes can be broken out by the hour; and robust filtering and export options ensure that the relevant information is being provided to the appropriate parties. Enhance the efficiency of your call center today with SHADOW Call B-ACD Reporting for Cisco Unified CME.
Get it all in one software package >>> http://www.telecost.com
As more and more businesses implement call centers and hunt groups to better handle customer service inquiries, order taking, and other inbound call activities, managers are struggling to find a way to insure that these centers are running efficiently. The old adage rings true “you cannot manage what you cannot measure”. RSI’s SHADOW B-ACD Reporting for Cisco Unified CME provides invaluable management tools to gauge employee productivity, inbound call volumes, and measure the quality of service our customers are experiencing.
By using SHADOW Call B-ACD Reporting for Cisco Unified CME to break down the call center and hunt group data into easy-to-use and easy-to-understand reports, managers are able to spend more time overseeing operations and managing their human resources and less time trying to interpret complex data streams. Recurring reports can be run on a hands-free basis in both detail and summary formats; queue and hunt group call volumes can be broken out by the hour; and robust filtering and export options ensure that the relevant information is being provided to the appropriate parties. Enhance the efficiency of your call center today with SHADOW Call B-ACD Reporting for Cisco Unified CME.
Get it all in one software package >>> http://www.telecost.com
Thursday, September 10, 2009
Resource Software International Ltd. (RSI) Announces Sponsorship of AVAYA 2010 Global Sales & Americas Partner Conference
FOR IMMEDIATE RELEASE - September 10, 2009
OSHAWA, ONTARIO - September 10, 2009 - Resource Software International Ltd. (RSI) announced today its participation and gold sponsorship of the AVAYA 2010 Global Sales & Americas Partner Conference. The event, to be held October 11 to 15, 2009 in Nashville, Tennessee, brings together 2,500 Avaya Sales and Marketing associates, including technical sales support teams, and over 1,000 members of the Avaya partner ecosystem including BusinessPartners, AlliancePartners, and DevConnect members.
"RSI is delighted to endorse this major event with premium sponsorship and the unveiling of new solutions. We offer total unified communication management solutions for every enterprise to manage, control and reduce communication expenses." said Rana Banik, Director of Sales. "This is an excellent forum to demonstrate to our partners our latest Avaya Compliant solutions for IP Phones, IP Office and Avaya Aura Communication Manager."
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a leading Avaya DevConnect partner with a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. As a proud Avaya DevConnect Gold Member, RSI is focused on providing Avaya customers products, training and resources that manage, control and reduce the expense of their communication ecosystem. For more information, visit www.telecost.com
Contact Information
Rana Banik, Director of Sales
rana@telecost.com
Resource Software International Ltd. (RSI)
40 King Street West, Suite 300, Oshawa, Ontario. L1H 1A4
Phone: 905-576-4575
Fax: 905-576-4705
Email: rsi@telecost.com
Web: www.telecost.com
OSHAWA, ONTARIO - September 10, 2009 - Resource Software International Ltd. (RSI) announced today its participation and gold sponsorship of the AVAYA 2010 Global Sales & Americas Partner Conference. The event, to be held October 11 to 15, 2009 in Nashville, Tennessee, brings together 2,500 Avaya Sales and Marketing associates, including technical sales support teams, and over 1,000 members of the Avaya partner ecosystem including BusinessPartners, AlliancePartners, and DevConnect members.
"RSI is delighted to endorse this major event with premium sponsorship and the unveiling of new solutions. We offer total unified communication management solutions for every enterprise to manage, control and reduce communication expenses." said Rana Banik, Director of Sales. "This is an excellent forum to demonstrate to our partners our latest Avaya Compliant solutions for IP Phones, IP Office and Avaya Aura Communication Manager."
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a leading Avaya DevConnect partner with a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. As a proud Avaya DevConnect Gold Member, RSI is focused on providing Avaya customers products, training and resources that manage, control and reduce the expense of their communication ecosystem. For more information, visit www.telecost.com
Contact Information
Rana Banik, Director of Sales
rana@telecost.com
Resource Software International Ltd. (RSI)
40 King Street West, Suite 300, Oshawa, Ontario. L1H 1A4
Phone: 905-576-4575
Fax: 905-576-4705
Email: rsi@telecost.com
Web: www.telecost.com
Tuesday, June 23, 2009
Nortel Announces Software Communication Server 3.0
Jun 23, 2009
Communications technology company Nortel said on Tuesday it is expanding its Software Communication System (SCS) solution to accommodate enterprises beyond small and medium-size businesses.
According to the company, SCS is a native unified communications (UC) software solution, based on Session Initiation Protocol, the standard for universal communications and interoperability.
The product allows businesses to converge all of their communications into a centralised, easy-to-install and manage solution that can integrate into an existing IT environment with open web-based interfaces.
Release 3.0 of SCS extends support to platforms from IBM, Dell and HP, including IBM Power Systems and System i, Dell Optiplex and HP Proliant DL360, as well as the recently announced IBM x3350 and Dell PowerEdge R300 systems.
The Nortel SCS Developer Program also offers a wide range of interoperable third-party products, including desktop phones, soft phones, gateways, IP consoles, applications like call recording and call accounting or wireless mobility solutions.
In addition, the new release evolved to scale from small and medium-size businesses to large, distributed enterprise networks. Installation, use and administration remain simple to help businesses avoid outsourcing expenses by enabling them to add new users and make other changes in-house, the company said.
The solution offers pricing with an 'all-in-one' approach. A base user license includes all applications, such as voicemail and unified messaging, integrated voice conferencing, secure presence and instant messaging, desktop-based video conferencing, single number reachability, an 'informal' call centre, as well as integration with Microsoft Outlook, IBM Lotus Notes and IBM Lotus Sametime. No other pricing details were disclosed.
Comments on this story may be sent to tww.feedback@m2.com
>NOTE:
Resource Software International Ltd. (RSI) has been granted compliance for its flagship call accounting applications with the new Nortel SCS 3.0.
Visit www.telecost.com/nortel for more details and product information.
Communications technology company Nortel said on Tuesday it is expanding its Software Communication System (SCS) solution to accommodate enterprises beyond small and medium-size businesses.
According to the company, SCS is a native unified communications (UC) software solution, based on Session Initiation Protocol, the standard for universal communications and interoperability.
The product allows businesses to converge all of their communications into a centralised, easy-to-install and manage solution that can integrate into an existing IT environment with open web-based interfaces.
Release 3.0 of SCS extends support to platforms from IBM, Dell and HP, including IBM Power Systems and System i, Dell Optiplex and HP Proliant DL360, as well as the recently announced IBM x3350 and Dell PowerEdge R300 systems.
The Nortel SCS Developer Program also offers a wide range of interoperable third-party products, including desktop phones, soft phones, gateways, IP consoles, applications like call recording and call accounting or wireless mobility solutions.
In addition, the new release evolved to scale from small and medium-size businesses to large, distributed enterprise networks. Installation, use and administration remain simple to help businesses avoid outsourcing expenses by enabling them to add new users and make other changes in-house, the company said.
The solution offers pricing with an 'all-in-one' approach. A base user license includes all applications, such as voicemail and unified messaging, integrated voice conferencing, secure presence and instant messaging, desktop-based video conferencing, single number reachability, an 'informal' call centre, as well as integration with Microsoft Outlook, IBM Lotus Notes and IBM Lotus Sametime. No other pricing details were disclosed.
Comments on this story may be sent to tww.feedback@m2.com
>NOTE:
Resource Software International Ltd. (RSI) has been granted compliance for its flagship call accounting applications with the new Nortel SCS 3.0.
Visit www.telecost.com/nortel for more details and product information.
Thursday, June 4, 2009
The Importance of Internet Control and Reporting
The speed, reliability and accessibility at which business can disseminate information is the primary driver for corporate success. Communication is the essential key to a world that demands instantaneous results. If used effectively, the information highway known as the Internet can rapidly maximize corporate visibility, increase productivity and touch a massive audience with relatively low expense. Advertising, email campaigns, webinars, software downloads, support and online commerce are some of the tools that can be implemented with relative ease. The Internet has become a part of modern living. Forward thinking companies have embraced this powerful global medium to communicate their message and conduct business. Virtually every business now has a web presence.
The Internet can also be a source of real time information, news and entertainment. Surfing the Internet has become a favorite pastime of people of all ages. Most businesses are generally resigned to the fact that employees are sometimes using company resources during business hours for personal use. Social networking sites like Facebook, MySpace and Twitter are regularly accessed during work hours. There is a huge risk of misuse, abuse and productivity loss. Some employees become so addicted to "staying connected" with their friends that it becomes detrimental to their work. The Internet is a vast world of unfiltered and unedited information. It can expose millions of people including minors to gambling, drug abuse, pornography, hate literature and violence.
Statistics from various respected sources indicate a critical need for internet control measures. International Data Corporation estimated that 30% to 40% of employee Internet use isn't work related. Nielsen/NetRatings reported 92% of online stock trading occurs from the workplace during work hours and 46% of online holiday shopping takes place at work. Another shocking statistic from SexTracker states that 70% of all Web traffic to Internet pornography sites occurs between 9 am and 5 pm. In the United States, real cost loss estimates range from 1.75 billion to well over 2.5 billion a year.
Communication managers must have a handle on Internet usage practices in order to gage bandwidth needs, monitor and control browsing activity and secure their business intelligence. Educational institutions, government agencies and general business can derive huge benefits from measuring and policing Internet usage. Perhaps of even greater importance, monitoring of communications can help detect intrusions and highlight attempts to steal, hack or sabotage corporate intellectual property.
Internet control is only part of the total picture. Managers need to have a unified communication management arsenal. Productivity loss from misuse of a combination of popular communication facilities such as non-business telephone and mobile calls, personal email, hiding behind voice mail and internet browsing can cost companies 30 minutes to two hours per day per employee. If each business owner extrapolates these findings based on lost salaries and opportunity cost the numbers are staggering.
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total unified communication management solutions. The company offers a wide range of products including: call accounting, internet usage, hotel/motel management, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East.
For more information, visit http://www.telecost.com
The Internet can also be a source of real time information, news and entertainment. Surfing the Internet has become a favorite pastime of people of all ages. Most businesses are generally resigned to the fact that employees are sometimes using company resources during business hours for personal use. Social networking sites like Facebook, MySpace and Twitter are regularly accessed during work hours. There is a huge risk of misuse, abuse and productivity loss. Some employees become so addicted to "staying connected" with their friends that it becomes detrimental to their work. The Internet is a vast world of unfiltered and unedited information. It can expose millions of people including minors to gambling, drug abuse, pornography, hate literature and violence.
Statistics from various respected sources indicate a critical need for internet control measures. International Data Corporation estimated that 30% to 40% of employee Internet use isn't work related. Nielsen/NetRatings reported 92% of online stock trading occurs from the workplace during work hours and 46% of online holiday shopping takes place at work. Another shocking statistic from SexTracker states that 70% of all Web traffic to Internet pornography sites occurs between 9 am and 5 pm. In the United States, real cost loss estimates range from 1.75 billion to well over 2.5 billion a year.
Communication managers must have a handle on Internet usage practices in order to gage bandwidth needs, monitor and control browsing activity and secure their business intelligence. Educational institutions, government agencies and general business can derive huge benefits from measuring and policing Internet usage. Perhaps of even greater importance, monitoring of communications can help detect intrusions and highlight attempts to steal, hack or sabotage corporate intellectual property.
Internet control is only part of the total picture. Managers need to have a unified communication management arsenal. Productivity loss from misuse of a combination of popular communication facilities such as non-business telephone and mobile calls, personal email, hiding behind voice mail and internet browsing can cost companies 30 minutes to two hours per day per employee. If each business owner extrapolates these findings based on lost salaries and opportunity cost the numbers are staggering.
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total unified communication management solutions. The company offers a wide range of products including: call accounting, internet usage, hotel/motel management, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East.
For more information, visit http://www.telecost.com
Thursday, May 28, 2009
RSI to Exhibit at GlobalConnect 2009
NEWS RELEASE
RSI to demonstrate integrated Total Communication Management Solutions (TCMS) at Global Connect 2009
May 25, 2009
Resource Software International Ltd. (RSI), a Nortel Developer Partner, announced today that it will attend the International Nortel Networks User Association exhibition in Pittsburgh, PA (June 8-June 10, 2009). RSI will unveil its latest Nortel Networks Compatible Products portfolio including call accounting for the popular Business Communications Manager (BCM), Norstar, Meridian 1 and CS 1000.
RSI will unveil a new portofio of Total Unified Communication Managent Solutions (TUCMS). that address the needs of communication administrators that are looking to monitor, analyze and control their communication facilities including call accounting, hotel billing, call center reporting, internet usage, voice mail and IVR analysis.
TUCMS represents a set of integrated applications that consolidate communication facilities under one roof. RSI offers its acclaimed call accounting (Shadow CMS Enterprise or Revolution Web), contact center automation (Visual Rapport Console.NET), CRM integration (Visual Rapport Integrator) and switch administration (MerAssistant) in one bundle. Nortel customers can rest assured that our applications will perform flawlessly in your environment for many years to come.
RSI will also be demonstrating a completely hands-free real time managed service for enterprises that would prefer to outsource their telecom reporting needs. Visit hostedcallaccounting.com for details.
For more information about these and other products visit: http://www.telecost.com/nortel
For information and registration information visit the World Wide Web at http://www.innua.org/
Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at http://www.telecost.com/ or join us at INNUA booth number 630.
Wednesday, May 13, 2009
Avaya Call Accounting Software
Resource Software International Ltd. (RSI) announced today that it had received notice from Avaya about its successful compliance testing with Avaya Inc.'s Avaya
Aura™ Communication Manager 5.2. RSI is an Avaya DevConnect Gold Member with a portfolio of applications that have been granted Avaya Compliant Award status.
each party's solution.
Avaya is committed to providing its customers with solutions that are fully compatible with the Shadow CMS Enterprise 4.1.0. With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.
For more information, visit our website at http://www.telecost.com/avaya
Aura™ Communication Manager 5.2. RSI is an Avaya DevConnect Gold Member with a portfolio of applications that have been granted Avaya Compliant Award status.
each party's solution.
Avaya is committed to providing its customers with solutions that are fully compatible with the Shadow CMS Enterprise 4.1.0. With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.
For more information, visit our website at http://www.telecost.com/avaya
Tuesday, April 28, 2009
Resource Software International Ltd. (RSI) Announces Call Accounting Compatibility with Matrix Telecom Solutions Gear
OSHAWA, ONTARIO, CANADA - April 26, 2008 - Resource Software International Ltd. (RSI), an international developer, manufactuer and distirbutor of unified communication management solutions, announced today that it has completed interoperability testing with Matrix Eternity enterprise PBX. RSI successfully lab tested its scalable multi-platform call accounting application – Shadow CMS Enterprise Call Accounting.
All testing was executed by RSI and Matrix using pre-established standards for the Matrix Eternity system. Test coverage includes basic communication and functionality between a specific release of Matrix Eternity and Shadow CMS Enterprise Call Accounting.
"This announcement marks another milestone in the evolution of Shadow CMS Enterprise Call Accounting and demonstrates the dynamic scope of the application. We look forward in working with Matrix Telecom Solutions to provide customers with the very best communication management solutions." said Rito Salomone, President, RSI.
About RSI
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, switch administration, text messaging, ACD Reporting and CRM integration. RSI has distributors in North America, Europe, Caribbean and Middle East.
Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at www.telecost.com
About Matrix Telecom Solutions
An ISO 9001 Company, Matrix is a leader in the customer premises telecom equipment market. As an innovative, technology driven and customer focused organization, the company is committed to keeping pace with revolutions in the telecom industry. This has resulted in bringing forth of cutting edge products like Digital PBXs, Digital and ISDN Key Phone Systems, GSM FCTs, GSM Gateways, VoIP Products, Voice Messaging Products, Intercom Security Products and PLCC EPAXs. With over 1,000,000 line units installed and growing by over 1000 line units per day, the installed base of Matrix connects over 10,000,000 calls everyday. Thus, Matrix has gained the trust and admiration of users representing the entire spectrum of industries. No wonder, Matrix has won awards for the Best PBX and Key Phone System Company.
For more information visit www.matrixtelesol.com
All testing was executed by RSI and Matrix using pre-established standards for the Matrix Eternity system. Test coverage includes basic communication and functionality between a specific release of Matrix Eternity and Shadow CMS Enterprise Call Accounting.
"This announcement marks another milestone in the evolution of Shadow CMS Enterprise Call Accounting and demonstrates the dynamic scope of the application. We look forward in working with Matrix Telecom Solutions to provide customers with the very best communication management solutions." said Rito Salomone, President, RSI.
About RSI
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, switch administration, text messaging, ACD Reporting and CRM integration. RSI has distributors in North America, Europe, Caribbean and Middle East.
Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at www.telecost.com
About Matrix Telecom Solutions
An ISO 9001 Company, Matrix is a leader in the customer premises telecom equipment market. As an innovative, technology driven and customer focused organization, the company is committed to keeping pace with revolutions in the telecom industry. This has resulted in bringing forth of cutting edge products like Digital PBXs, Digital and ISDN Key Phone Systems, GSM FCTs, GSM Gateways, VoIP Products, Voice Messaging Products, Intercom Security Products and PLCC EPAXs. With over 1,000,000 line units installed and growing by over 1000 line units per day, the installed base of Matrix connects over 10,000,000 calls everyday. Thus, Matrix has gained the trust and admiration of users representing the entire spectrum of industries. No wonder, Matrix has won awards for the Best PBX and Key Phone System Company.
For more information visit www.matrixtelesol.com
Thursday, April 16, 2009
RSI becomes an official member of the Mitel Solutions Alliance (MSA)
Mitel Solutions Alliance (MSA) enables world-class companies to successfully develop products and services that integrate with Mitel's portfolio. RSI has officially been granted membership into the MSA program. RSI solutions will now be visible in the Mitel Global Solutions Catalog.
Visit http://www.telecost.com
Visit http://www.telecost.com
Wednesday, April 15, 2009
RSI Shadow CMS Enterprise Call Accounting Now Compliant With Avaya Communication Manager
OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS enterprise call accounting is compliant with Avaya Communication Manager 5.1.2. Avaya is a leading global provider of business communications applications, systems and services.
Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is compliance-tested by Avaya for compatibility with: Avaya Communication Manager 5.1.2.
“RSI is delighted our flagship application, Shadow CMS, has demonstrated compliance with Avaya CM. Over the years, Shadow CMS has been continually developed to meet the high standards of interoperability of Avaya IP Office, and Avaya CM“, said Rito Salomone, President, RSI. “Combined with Avaya telephony platforms, Shadow CMS helps our mutual customers maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses. ”
RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total communication management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East. As a proud Avaya DeveloperConnection Gold Member, RSI is focused on providing Avaya customers training and resources that offer insight about the health of their communication facilities. For more information, visit www.telecost.com
Media Inquiries:
RSI
Rana Banik, RSI
905-576-4575
rana@telecost.com
AVAYA
Lynn Newman, Avaya
908-953-8692
lynnnewman@avaya.com
###
Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is compliance-tested by Avaya for compatibility with: Avaya Communication Manager 5.1.2.
“RSI is delighted our flagship application, Shadow CMS, has demonstrated compliance with Avaya CM. Over the years, Shadow CMS has been continually developed to meet the high standards of interoperability of Avaya IP Office, and Avaya CM“, said Rito Salomone, President, RSI. “Combined with Avaya telephony platforms, Shadow CMS helps our mutual customers maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses. ”
RSI is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“By participating in Avaya’s compliance testing program and committing to open standards, development partners like RSI are helping businesses get more out of their network investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line.”
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total communication management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East. As a proud Avaya DeveloperConnection Gold Member, RSI is focused on providing Avaya customers training and resources that offer insight about the health of their communication facilities. For more information, visit www.telecost.com
Media Inquiries:
RSI
Rana Banik, RSI
905-576-4575
rana@telecost.com
AVAYA
Lynn Newman, Avaya
908-953-8692
lynnnewman@avaya.com
###
Tuesday, March 31, 2009
RSI Call Accounting at the Masters 2009 Golf Tournament
Resource Software International Ltd. (RSI) announced today that it is joining a select group of tournament sponsors to offer unified communication management applications to the Masters 2009 Golf Tournament, held in Augusta, Georgia, commencing April 8, 2009.
RSI is the official call accounting vendor for the Masters 2009 Golf Tournament.
Visit our website: www.telecost.com
RSI is the official call accounting vendor for the Masters 2009 Golf Tournament.
Visit our website: www.telecost.com
RSI Joins With Adtran To Provide Call Accounting to NetVanta Customers
Building on their recent momentum and looking to leverage the best of what the market has to offer, ADTRAN today announced d the ADTRAN Alliance Program, a collaboration between ADTRAN and a number of best-in-breed technology and service providers delivering solutions centered on the NetVanta 7000 converged IP PBX.
This first phase of the Alliance Program features both IP telephony (IPT) technology partners and SIP trunking service providers. In order to be considered for the program, vendors and service providers must have completed an interoperability certification program proving that their services or solutions complement ADTRAN's NetVanta 7000.
"With a network-wide view of our customers' issues and challenges, we created the ADTRAN Alliance Program to help identify leading technology and service providers that are particularly well equipped to address the key needs of SMBs," said Chris Thompson, senior product manager, ADTRAN.
IP Telephony Technology Partners offer innovative solutions that have been strategically chosen to address specific applications in conjunction with the NetVanta 7000 Series. These best-in-breed partners include:
CounterPath
Incendonet
LifeSize Communications
Multi-Tech
Polycom
Resource Software International (RSI)
SIP Print, and
snom
These partners were selected to address specific market needs that growing small and medium businesses are looking to deploy.
These markets include:
Desktop IP Phones (Polycom)
DECT Wireless Phones (snom)
SoftPhones (Counterpath)
Speech Recognition (Incendonet)
Call Accounting (RSI)
Call Recording (SIP Print)
Unified Messaging (MultiTech)
Telepresence/Video Conferencing (Lifesize)
SIP Trunking Service Providers who offer IP telephony services that are certified to be fully interoperable with the NetVanta 7000 include:
Bandwidth.com
BroadVox
Covad Communications
CommPartners Connect
Speakeasy
Voxitas
This first phase of the Alliance Program features both IP telephony (IPT) technology partners and SIP trunking service providers. In order to be considered for the program, vendors and service providers must have completed an interoperability certification program proving that their services or solutions complement ADTRAN's NetVanta 7000.
"With a network-wide view of our customers' issues and challenges, we created the ADTRAN Alliance Program to help identify leading technology and service providers that are particularly well equipped to address the key needs of SMBs," said Chris Thompson, senior product manager, ADTRAN.
IP Telephony Technology Partners offer innovative solutions that have been strategically chosen to address specific applications in conjunction with the NetVanta 7000 Series. These best-in-breed partners include:
CounterPath
Incendonet
LifeSize Communications
Multi-Tech
Polycom
Resource Software International (RSI)
SIP Print, and
snom
These partners were selected to address specific market needs that growing small and medium businesses are looking to deploy.
These markets include:
Desktop IP Phones (Polycom)
DECT Wireless Phones (snom)
SoftPhones (Counterpath)
Speech Recognition (Incendonet)
Call Accounting (RSI)
Call Recording (SIP Print)
Unified Messaging (MultiTech)
Telepresence/Video Conferencing (Lifesize)
SIP Trunking Service Providers who offer IP telephony services that are certified to be fully interoperable with the NetVanta 7000 include:
Bandwidth.com
BroadVox
Covad Communications
CommPartners Connect
Speakeasy
Voxitas
Wednesday, February 25, 2009
RSI and ConverTec Announce Landmark Agreement To Deliver Unified Communication Applications
OSHAWA and BURLINGTON, ONTARIO – February 25, 2009 - Resource Software International Ltd. (RSI) and ConverTec Inc. jointly announced today a landmark technology transfer and branding agreement. RSI will add the ConverTec desktop productivity and console applications to their Total Communication Management Solutions (TCMS) portfolio.
The agreement will facilitate the market acceptance and expansion of a complete umbrella of applications designed for Nortel telephony platforms. By combining RSI’s broad distribution network and TCMS portfolio with ConverTec’s best in class unified communications productivity applications, the alliance will allow both parties to create and deliver advanced technologies more rapidly to their customers.
Under this agreement, RSI will have the exclusive right to brand and distribute ConverTec applications to major Nortel channels. These products include:
Visual Rapport Console.NET enables attendants who are answering calls for single and multi-site campus environments to represent the company image to a caller in a more informed and professional manner. VR Console.NET leverages the inherent VoIP networking capabilities of Nortel’s BCM platform by providing a powerful business application capable of not only viewing the real-time status of all extensions of an enterprise, but also by providing browser based call control capabilities across the organization.
Visual Rapport Integrator eliminates the need to juggle multiple applications and simplifies the user desktop by integrating the BCM or Norstar telephone to an unobtrusive desktop toolbar. Through the use of VR Integrator, Norstar Modular ICS and BCM 50 users become more efficient, and better able to convey a sense of competency to their colleagues and customers, resulting in higher quality interactions and improved customer satisfaction.
Visual Rapport Navigator brings integrated telephony for BCM and Norstar to the desktop, adds intelligence, and simplifies daily telephone activity, while the innovative interface enables users to tailor VR Navigator to their needs. Whether you’re a receptionist who needs to see employee real-time call activity, a Call Center Agent who needs customer information before answering calls, or a knowledge worker who needs to see both, VR Navigator provides the tools employees need to be successful.
Visual Rapport Analyzer is a browser based managerial tool which allows an enterprise manager to more effectively manage his or her telecommunication facilities by quickly and easily producing reports based upon telephone calls in and out of an office.
“This agreement unifies the expertice of both ConverTec and RSI allowing us to focus our efforts on what we both do best.”, said Rito Salomone, President, RSI “We believe this is a win-win-win situation for our collective companies, our channel partners and our customers.”
“RSI has an excellent reputation in the industry along with well established channels to the market”, said Doug Moffat, President of ConverTec. “The SMB market place is looking for cost effective solutions which improve their efficiency and their competitiveness. We have those solutions and we look forward to working with RSI to provide them and their customers with robust Unified Communication applications.”
About ConverTec Inc.
ConverTec Inc. is widely recognized as a global leader in developing innovative desktop applications for Nortel’s Business Communications Manager and Norstar platforms. Through the use of ConverTec solutions, businesses are able to deliver higher levels of customer service by optimizing their existing resources and technology. One of Nortel’s original Developer Partners, ConverTec has a close relationship with Nortel which facilitates a cohesive product development strategy.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, CTI applications and rebilling outsourcing services. As an original member of the Nortel Developer Partner program, RSI boasts a large portfolio of Nortel Compatible Products and co-branded solutions. Nortel Activity Reporter is a jointly designed solution by Resource Software International Ltd. (RSI) and Nortel. The product is designed to provide system metrics for BCM 50 Rls. 3.0 (and later) / BCM 450 (and later). . It produces text and graphical reports based on station message detail recording (SMDR), hunt group, voice mail and custom call routing information.
More information can be found at www.telecost.com/nortel
The agreement will facilitate the market acceptance and expansion of a complete umbrella of applications designed for Nortel telephony platforms. By combining RSI’s broad distribution network and TCMS portfolio with ConverTec’s best in class unified communications productivity applications, the alliance will allow both parties to create and deliver advanced technologies more rapidly to their customers.
Under this agreement, RSI will have the exclusive right to brand and distribute ConverTec applications to major Nortel channels. These products include:
Visual Rapport Console.NET enables attendants who are answering calls for single and multi-site campus environments to represent the company image to a caller in a more informed and professional manner. VR Console.NET leverages the inherent VoIP networking capabilities of Nortel’s BCM platform by providing a powerful business application capable of not only viewing the real-time status of all extensions of an enterprise, but also by providing browser based call control capabilities across the organization.
Visual Rapport Integrator eliminates the need to juggle multiple applications and simplifies the user desktop by integrating the BCM or Norstar telephone to an unobtrusive desktop toolbar. Through the use of VR Integrator, Norstar Modular ICS and BCM 50 users become more efficient, and better able to convey a sense of competency to their colleagues and customers, resulting in higher quality interactions and improved customer satisfaction.
Visual Rapport Navigator brings integrated telephony for BCM and Norstar to the desktop, adds intelligence, and simplifies daily telephone activity, while the innovative interface enables users to tailor VR Navigator to their needs. Whether you’re a receptionist who needs to see employee real-time call activity, a Call Center Agent who needs customer information before answering calls, or a knowledge worker who needs to see both, VR Navigator provides the tools employees need to be successful.
Visual Rapport Analyzer is a browser based managerial tool which allows an enterprise manager to more effectively manage his or her telecommunication facilities by quickly and easily producing reports based upon telephone calls in and out of an office.
“This agreement unifies the expertice of both ConverTec and RSI allowing us to focus our efforts on what we both do best.”, said Rito Salomone, President, RSI “We believe this is a win-win-win situation for our collective companies, our channel partners and our customers.”
“RSI has an excellent reputation in the industry along with well established channels to the market”, said Doug Moffat, President of ConverTec. “The SMB market place is looking for cost effective solutions which improve their efficiency and their competitiveness. We have those solutions and we look forward to working with RSI to provide them and their customers with robust Unified Communication applications.”
About ConverTec Inc.
ConverTec Inc. is widely recognized as a global leader in developing innovative desktop applications for Nortel’s Business Communications Manager and Norstar platforms. Through the use of ConverTec solutions, businesses are able to deliver higher levels of customer service by optimizing their existing resources and technology. One of Nortel’s original Developer Partners, ConverTec has a close relationship with Nortel which facilitates a cohesive product development strategy.
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, CTI applications and rebilling outsourcing services. As an original member of the Nortel Developer Partner program, RSI boasts a large portfolio of Nortel Compatible Products and co-branded solutions. Nortel Activity Reporter is a jointly designed solution by Resource Software International Ltd. (RSI) and Nortel. The product is designed to provide system metrics for BCM 50 Rls. 3.0 (and later) / BCM 450 (and later). . It produces text and graphical reports based on station message detail recording (SMDR), hunt group, voice mail and custom call routing information.
More information can be found at www.telecost.com/nortel
Monday, February 9, 2009
SPOTLIGHT ON HEALTHCARE: Call Accounting for Healthcare
Patients and now governments are demanding that healthcare institutions improve the way that they deliver services. Long waiting lines, slow processes and inadequate workforce management are the core issues facing health care. Most healthcare institutions are grappling with tighter budgets and the ultimate need to provide efficient care for patients and communities.
Forward thinking communication managers are embraced the call for change and are consistently seeking new technologies to improve existing services. In many cases, this involves investing in infrastructure to support the technological requirements of the future including the improvement in the delivery of communications, greater accessibility and the capability to manage costs. These goals are equally important in large multi-site healthcare campuses and small individual clinics.
Building and developing telecommunications infrastructure in the healthcare industry requires a long look at how current telecommunications systems are functioning and where improvements have to be made. From every aspect of the health care industry, concrete data is required in order to manage the priorities and the costs of any changes that are being considered.
At the foundation of the decision an examination of current call detail records (CDR) is required. In many cases CDR reporting is used to identify bottlenecks in traffic which have to be addressed in order to provide first class care to patients. Calling patterns, auto attendant usage and busy times must be addressed when looking at making improvements and investments into new telecommunication infrastructure.
In addition to traffic reporting, many healthcare organizations do not have a single tariff structure across locations. Examining CDR across multiple locations can identify economies of scale and leverage their case for standardized and discounted bulk tariff plans from their carriers.
A robust call accounting system can provide management with the metrics required to invest in new technologies. An effective call accounting system will be able to integrate with any phone system and should be supported directly by the manufacturer to provide on-going reporting. A call accounting solution is an integral part of a total communication management solution that a healthcare institution invests in on an ongoing basis.
Detailed reporting before and after investment in technology can provide administrators with a wealth of information to continually strive to improve efficiencies and delivery of communications to improve patient care.
Visit www.telecost.com for more information.
Forward thinking communication managers are embraced the call for change and are consistently seeking new technologies to improve existing services. In many cases, this involves investing in infrastructure to support the technological requirements of the future including the improvement in the delivery of communications, greater accessibility and the capability to manage costs. These goals are equally important in large multi-site healthcare campuses and small individual clinics.
Building and developing telecommunications infrastructure in the healthcare industry requires a long look at how current telecommunications systems are functioning and where improvements have to be made. From every aspect of the health care industry, concrete data is required in order to manage the priorities and the costs of any changes that are being considered.
At the foundation of the decision an examination of current call detail records (CDR) is required. In many cases CDR reporting is used to identify bottlenecks in traffic which have to be addressed in order to provide first class care to patients. Calling patterns, auto attendant usage and busy times must be addressed when looking at making improvements and investments into new telecommunication infrastructure.
In addition to traffic reporting, many healthcare organizations do not have a single tariff structure across locations. Examining CDR across multiple locations can identify economies of scale and leverage their case for standardized and discounted bulk tariff plans from their carriers.
A robust call accounting system can provide management with the metrics required to invest in new technologies. An effective call accounting system will be able to integrate with any phone system and should be supported directly by the manufacturer to provide on-going reporting. A call accounting solution is an integral part of a total communication management solution that a healthcare institution invests in on an ongoing basis.
Detailed reporting before and after investment in technology can provide administrators with a wealth of information to continually strive to improve efficiencies and delivery of communications to improve patient care.
Visit www.telecost.com for more information.
Friday, February 6, 2009
Spending On Managed Services Increasing Despite Recession
BOONTON, NJ. - Feb. 5, 2009 - Despite the slowdown in all US economic sectors, spending on managed services is expected to grow at a compounded rate of nearly eight percent over the next five years, says a new market study from Insight Research. The report notes that the present recession may actually act to spur spending in the telecommunications and IT market segments, since many enterprises will find that purchasing managed services from third-party providers is a cost-effective alternative to increasing internal staffing. The study predicts that revenues associated with the managed services market will grow from nearly $30 billion in 2008 to nearly $43 billion in 2013.
Insight's newly-released market analysis report, Managed Services in an IP World: New Opportunities for Wireless and Wired Networks 2009-2014 , contends that carriers, service providers, IT equipment vendors, systems integrators, and specialist companies will all participate in the growth opportunities provided by this market.
The study differentiates and forecasts five managed service segments: managed data center services, managed infrastructure, managed LAN services, managed WAN services and managed mobility services. In addition to the revenue forecasts for these market segments, forecasts are provided for various market subdivisions, including managed IP VPNs, managed security services, managed VoIP, LAN extensions, WLAN extensions, managed cellular services, and a number of other significant areas within the managed services domain. The report also provides Insight's survey of outsourced managed LAN, managed WAN, and disaster recovery management services by vertical industry.
"Make no mistakes about it, while telecom is faring better than many other segments of the economy, the recession is certainly having a negative impact on growth, which required that we adjust our annual managed services forecasts downward," says Robert Rosenberg, Insight's president. "However, this storm does have a silver lining for the managed services providers, since enterprise IT and telecom managers will be much more willing to listen to the economic logic of outsourcing now that internal staffing is contracting, " Rosenberg concluded.
Ms. Kim Novak, Marketing Director
kim@insight-corp.com
Insight's newly-released market analysis report, Managed Services in an IP World: New Opportunities for Wireless and Wired Networks 2009-2014 , contends that carriers, service providers, IT equipment vendors, systems integrators, and specialist companies will all participate in the growth opportunities provided by this market.
The study differentiates and forecasts five managed service segments: managed data center services, managed infrastructure, managed LAN services, managed WAN services and managed mobility services. In addition to the revenue forecasts for these market segments, forecasts are provided for various market subdivisions, including managed IP VPNs, managed security services, managed VoIP, LAN extensions, WLAN extensions, managed cellular services, and a number of other significant areas within the managed services domain. The report also provides Insight's survey of outsourced managed LAN, managed WAN, and disaster recovery management services by vertical industry.
"Make no mistakes about it, while telecom is faring better than many other segments of the economy, the recession is certainly having a negative impact on growth, which required that we adjust our annual managed services forecasts downward," says Robert Rosenberg, Insight's president. "However, this storm does have a silver lining for the managed services providers, since enterprise IT and telecom managers will be much more willing to listen to the economic logic of outsourcing now that internal staffing is contracting, " Rosenberg concluded.
Ms. Kim Novak, Marketing Director
kim@insight-corp.com
Monday, February 2, 2009
RSI Issue Nortel Investment Protection Assurance Statement
February 1, 2009 – OSHAWA, ONTARIO - Resource Software International Ltd. (RSI) issued a statement today assuring Nortel Networks customers that its portfolio of products would be fully maintained, developed and supported for a long time to come. RSI is a Nortel Developer Partner that offers communication and telephone expense management solutions to Nortel telephony platform customers. These products include call accounting, hotel billing, ACD reporting, forced/verified account codes, switch administration and text messaging.
“We advise our Nortel customers that our products will continually be supported and developed over the long haul. Our current road map is extending into 2012. We are confident that Nortel will arise stronger from its current financial situation. “, said Rito Salomone, president of RSI. “During these tough econmic times, it is important to assure our customers that their investment is fully protected. Our applications are designed to work with the latest technologies to support current and legacy Nortel environments. ”
RSI is uniquely positioned to offer total communication management solutions to every enterprise including multi-vendor environments that include Nortel, Avaya, Cisco, ShoreTel and others. Visit our website (www.telecost.com) to find out more about our tailored vendor accepted solutions for other platforms!
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. RSI offers a wide range of products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.
Visit our website at: http://www.telecost.com
“We advise our Nortel customers that our products will continually be supported and developed over the long haul. Our current road map is extending into 2012. We are confident that Nortel will arise stronger from its current financial situation. “, said Rito Salomone, president of RSI. “During these tough econmic times, it is important to assure our customers that their investment is fully protected. Our applications are designed to work with the latest technologies to support current and legacy Nortel environments. ”
RSI is uniquely positioned to offer total communication management solutions to every enterprise including multi-vendor environments that include Nortel, Avaya, Cisco, ShoreTel and others. Visit our website (www.telecost.com) to find out more about our tailored vendor accepted solutions for other platforms!
About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. RSI offers a wide range of products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.
Visit our website at: http://www.telecost.com
Friday, January 30, 2009
SPOTLIGHT ON FINANCE: The Critical Need for Call Accounting During Poor Economic Times
The financial crisis around the world has more than ever highlighted the need for accountability and transparency in every enterprise. Increasingly credit costs can ripple through the entire organization to affect longer-term plans that are essential to growth. Transparancy in operations and providing audit trails of day to day operations have increased the need for management reporting. Managers must be confident that communication facilities, the lifeline of every organization, does not leave the business in a vulnerable financial position.
Often managers are unaware of misuse, erroneous telecom billing, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and the bottom line. The old adage rings true – you cannot manage what you cannot measure!
Call Detail Records (CDR) have long been used across vertical markets to provide valuable metrics in regards to long distance costs, productivity, efficiency and misuse and abuse. Recent events have created an additional requirement for CDR records; providing an audit trail for inbound and outbound calling patterns.
An audit trail of inbound and outbound activity may be as basic as monitoring inbound and outbound calls by duration – and can be as complex as measuring bandwidth, grade of service and peak periods of activity and their correlation with important events within a business operations.
Most organizations facing recessionary pressures look to eliminate waste, increase productivity and improve the bottom line. Often major spending is postponed to deal with economic realities.
It is imperative to ensure that telecom expenses are not left unchecked. The administration must be performed by a system that can seamlessly span across multiple vendors and platforms to analyze, optimize, consolidate and reconcile communication expenses and ensure long term stability and success.
Billing reconciliation is often overlooked since customers trust their carrier to bill based on contracted tariff plans. Howerver, according to analysts at Gartner, “Organizations can routinely save more than 10% of their annual telecommunications expenses by systematically checking their carrier bills against equipment and services in use.” But it is no longer effective to look exclusively at your traditional telephone invoices and compare them to the call accounting system in the back room.
Often fraudulent calls may be routed through corporate facilities without the knowledge of the company. Hackers can find faults in improperly designed networks, infrequently used extensions, voice mail ports and tandem trunks. A call accounting watchdog should always be monitoring activity for irregular patterns. Modern call management systems utilize SMS, pager, email and web interfaces for instantaneous reporting.
When asked what business problem they are trying to solve, 32 percent of large-enterprise respondents to a recent Yankee Group survey say "lowering the overall cost of voice and data networking" is the objective. Survey respondents say domestic long distance calling, international long-distance and local telephony connections are the three areas that would deliver the highest cost savings.
Corporations concerned about securing sensitive data require monitoring solutions that highlight possible breach from would be spies, hackers and malicious personnel. CMS systems can trace obscure or unusual behavior and alert authorized personnel.
Resource Software International Ltd. (RSI) is recognized as an industry leader in the field of total unified communication management specializing in multi-platform implementations. RSI is uniquely positioned to offer broad based solutions that span multiple platforms or vendors. RSI is recognized as an Avaya DeveloperConnect Gold Member, Cisco Technology Partner, Nortel Developer Partner and similar relationships with many others.
Visit http://www.telecost.com for more information about protecting your communication investment during turbulant economic times.
Often managers are unaware of misuse, erroneous telecom billing, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and the bottom line. The old adage rings true – you cannot manage what you cannot measure!
Call Detail Records (CDR) have long been used across vertical markets to provide valuable metrics in regards to long distance costs, productivity, efficiency and misuse and abuse. Recent events have created an additional requirement for CDR records; providing an audit trail for inbound and outbound calling patterns.
An audit trail of inbound and outbound activity may be as basic as monitoring inbound and outbound calls by duration – and can be as complex as measuring bandwidth, grade of service and peak periods of activity and their correlation with important events within a business operations.
Most organizations facing recessionary pressures look to eliminate waste, increase productivity and improve the bottom line. Often major spending is postponed to deal with economic realities.
It is imperative to ensure that telecom expenses are not left unchecked. The administration must be performed by a system that can seamlessly span across multiple vendors and platforms to analyze, optimize, consolidate and reconcile communication expenses and ensure long term stability and success.
Billing reconciliation is often overlooked since customers trust their carrier to bill based on contracted tariff plans. Howerver, according to analysts at Gartner, “Organizations can routinely save more than 10% of their annual telecommunications expenses by systematically checking their carrier bills against equipment and services in use.” But it is no longer effective to look exclusively at your traditional telephone invoices and compare them to the call accounting system in the back room.
Often fraudulent calls may be routed through corporate facilities without the knowledge of the company. Hackers can find faults in improperly designed networks, infrequently used extensions, voice mail ports and tandem trunks. A call accounting watchdog should always be monitoring activity for irregular patterns. Modern call management systems utilize SMS, pager, email and web interfaces for instantaneous reporting.
When asked what business problem they are trying to solve, 32 percent of large-enterprise respondents to a recent Yankee Group survey say "lowering the overall cost of voice and data networking" is the objective. Survey respondents say domestic long distance calling, international long-distance and local telephony connections are the three areas that would deliver the highest cost savings.
Corporations concerned about securing sensitive data require monitoring solutions that highlight possible breach from would be spies, hackers and malicious personnel. CMS systems can trace obscure or unusual behavior and alert authorized personnel.
Resource Software International Ltd. (RSI) is recognized as an industry leader in the field of total unified communication management specializing in multi-platform implementations. RSI is uniquely positioned to offer broad based solutions that span multiple platforms or vendors. RSI is recognized as an Avaya DeveloperConnect Gold Member, Cisco Technology Partner, Nortel Developer Partner and similar relationships with many others.
Visit http://www.telecost.com for more information about protecting your communication investment during turbulant economic times.
Tuesday, January 27, 2009
SPOTLIGHT ON RETAIL: Growing Your Retail Business Through Effective Communication Management
Engagement is a growing concern in the retail space. Current market conditions have put an emphasis on engaging customers and being able to communicate with them instantaneously in order to meet and exceed their needs. As consumer confidence and spending decreases, retailers must be doing their utmost to ensure that they are communicating with their customers effectively in order to retain and increase revenues. Those retailers who are successful in engagement and who implement processes to ensure a proper flow of communicationwill continue to grow even as the economy hits road-blocks.
Typical communications systems within the retail sector are ever evolving and include informative corporate web sites, e-commerce, email, automated attendant, custom call routing (CCR), wireless and mobile services. All these modes of communications should serve to enhance the customer experience. After all, the ultimate goal is to quickly and efficiently service the needs of the customer while maximizing return.
The technological enhancements that many retailers introduce, can often serve as a detriment to engagement as opposed to facilitating interaction. It is imperative to utilize a concise communication management system (CMS) to qualify the exchange of information.
Many retail stores are equipped with the latest automated attendant, interactive voice response and custom call routing features that are meant to encourage customer loyalty through personal and helpful interactions. But how does a retailer measure whether customers are accessing relevant and useful information through these systems and not ending up with the wrong departments, or worse, being disconnected.
A communication management system can provide the retailer with concise management reporting to truly distinguish whether the communications systems employed are creating an effective retail experience. The communicaitons management system should be able to accurately reflect which departments are receiving the most calls, how many transfers customers are making before they reach a final destination and how much time the customer spends on hold. These metrics can assist retailers in redesiging auto attendants and CCR tree programming in order to enhance the customer experience and differentiate themselves from the competition.
For retail stores that have a cookie cutter approach to each of their stores, a communication management solution can provide statistics on which stores benefit from a “one size fits all” approach. Traffic management is essential in determining the busiest or peak time periods which can vary based on market and geographic segementation. Communication management reporting may build cause to differentiate how communication systems are used throughout various branches/locations.
Other metrics that can be provided through a communication management solution include ring time, abandoned calls and grade of service analysis. These statistics can assist in understanding call blockage and facility usage along with staffing levels throughout certain times of day and seasons throughout the year.
In an ever competitive retail environment, forward-thinking communications managers realize a call management system can yield significant benefits to the corporation. These benefits include; measuring ROI on telecommunication investments, determining customer trends, analyzing peak hours and staffing levels, and above all ensuring that communications systems employed are resulting in positive customer engagement.
Resource Software International Ltd. (RSI) is a leader in communication management solutions for every enterprise. We specialize in multi-vendor, multi-platform applications that serve to analyze, reconcile and consolidate communication expenses for a concrete picture of the lifeline of your business.
RSI is an Avaya DevConnect Gold Member, Cisco Technology Partner, Nortel Developer Parnter in addition to a series of other relationships. We have got you covered!
Visit our website at: http://www.telecost.com
Typical communications systems within the retail sector are ever evolving and include informative corporate web sites, e-commerce, email, automated attendant, custom call routing (CCR), wireless and mobile services. All these modes of communications should serve to enhance the customer experience. After all, the ultimate goal is to quickly and efficiently service the needs of the customer while maximizing return.
The technological enhancements that many retailers introduce, can often serve as a detriment to engagement as opposed to facilitating interaction. It is imperative to utilize a concise communication management system (CMS) to qualify the exchange of information.
Many retail stores are equipped with the latest automated attendant, interactive voice response and custom call routing features that are meant to encourage customer loyalty through personal and helpful interactions. But how does a retailer measure whether customers are accessing relevant and useful information through these systems and not ending up with the wrong departments, or worse, being disconnected.
A communication management system can provide the retailer with concise management reporting to truly distinguish whether the communications systems employed are creating an effective retail experience. The communicaitons management system should be able to accurately reflect which departments are receiving the most calls, how many transfers customers are making before they reach a final destination and how much time the customer spends on hold. These metrics can assist retailers in redesiging auto attendants and CCR tree programming in order to enhance the customer experience and differentiate themselves from the competition.
For retail stores that have a cookie cutter approach to each of their stores, a communication management solution can provide statistics on which stores benefit from a “one size fits all” approach. Traffic management is essential in determining the busiest or peak time periods which can vary based on market and geographic segementation. Communication management reporting may build cause to differentiate how communication systems are used throughout various branches/locations.
Other metrics that can be provided through a communication management solution include ring time, abandoned calls and grade of service analysis. These statistics can assist in understanding call blockage and facility usage along with staffing levels throughout certain times of day and seasons throughout the year.
In an ever competitive retail environment, forward-thinking communications managers realize a call management system can yield significant benefits to the corporation. These benefits include; measuring ROI on telecommunication investments, determining customer trends, analyzing peak hours and staffing levels, and above all ensuring that communications systems employed are resulting in positive customer engagement.
Resource Software International Ltd. (RSI) is a leader in communication management solutions for every enterprise. We specialize in multi-vendor, multi-platform applications that serve to analyze, reconcile and consolidate communication expenses for a concrete picture of the lifeline of your business.
RSI is an Avaya DevConnect Gold Member, Cisco Technology Partner, Nortel Developer Parnter in addition to a series of other relationships. We have got you covered!
Visit our website at: http://www.telecost.com
Monday, January 26, 2009
Shared Technologies Joins Avaya BusinessPartner Program
For Immediate Release: 21-Jan-2009
COPPELL, Texas - Shared Technologies announced today that it has joined the Avaya BusinessPartner program. As a member of the program, Shared Technologies will sell and service Avaya's unified communications systems and contact center solutions for small, medium and large businesses. Avaya is a leading global provider of business communication software, systems and services, and its reseller program encompasses more than 2,500 companies around the globe.
Shared Technologies is a national provider of business communications systems, specializing in the design, implementation and on-going maintenance and support services for business customers across the United States. As an authorized BusinessPartner for Avaya, Shared Technologies will have access to the technical support and training needed to help companies use Intelligent Communications solutions to transform their operations. Shared Technologies is recognized as a 2008 FORTUNE magazine 100 Best Companies to Work For.
"Shared Technologies has extensive expertise in the business communications market with a long history of successful implementations and unparalleled customer satisfaction. They are well equipped to help companies discover how to take advantage of communications to solve business challenges and meet strategic objectives," said Carol Giles Neslund, vice president, North America Channels, Avaya.
"Shared Technologies is thrilled to begin a strategic relationship with an industry leader like Avaya. The combination of Avaya's extensive product portfolio with Shared Technologies' comprehensive suite of technical service offerings, customer service excellence, and national service footprint provides a powerful and compelling solution set to business customers across the country," said Tony Parella, president and CEO of Shared Technologies.
Avaya was recently named the worldwide market leader in unified communications and the worldwide leader in Total PBX, which includes IP telephony, TDM and hybrid systems, according to market research firm, Dell'Oro Group. In addition, Gartner Inc. positioned Avaya in the Leaders quadrant of the firm's recently published Magic Quadrant report for Contact Center Infrastructure, Worldwide.
Members of the Avaya BusinessPartner program have the opportunity to achieve advanced certifications in Avaya systems and software, as well as in multivendor solutions that incorporate technology from other vendors. Partner companies also must meet rigorous criteria for service delivery and customer satisfaction.
About Shared Technologies
Founded in 1974, Shared Technologies is a recognized national total solutions provider and supplier of converged and IP telephony technology to the national enterprise business community. Shared Technologies is a privately held corporation, based in Coppell, Texas, operating in forty-eight markets in the United States. For more information about Shared Technologies, visit www.sharedtechnologies.com.
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.
Sponsored by:
Resource Software International Ltd. (RSI)
RSI is internationally recognized as a leading developer of communication management solutions for every enterprise. RSI is an Avaya DevConnect Gold partner.
Visit http://www.telecost.com/avaya
COPPELL, Texas - Shared Technologies announced today that it has joined the Avaya BusinessPartner program. As a member of the program, Shared Technologies will sell and service Avaya's unified communications systems and contact center solutions for small, medium and large businesses. Avaya is a leading global provider of business communication software, systems and services, and its reseller program encompasses more than 2,500 companies around the globe.
Shared Technologies is a national provider of business communications systems, specializing in the design, implementation and on-going maintenance and support services for business customers across the United States. As an authorized BusinessPartner for Avaya, Shared Technologies will have access to the technical support and training needed to help companies use Intelligent Communications solutions to transform their operations. Shared Technologies is recognized as a 2008 FORTUNE magazine 100 Best Companies to Work For.
"Shared Technologies has extensive expertise in the business communications market with a long history of successful implementations and unparalleled customer satisfaction. They are well equipped to help companies discover how to take advantage of communications to solve business challenges and meet strategic objectives," said Carol Giles Neslund, vice president, North America Channels, Avaya.
"Shared Technologies is thrilled to begin a strategic relationship with an industry leader like Avaya. The combination of Avaya's extensive product portfolio with Shared Technologies' comprehensive suite of technical service offerings, customer service excellence, and national service footprint provides a powerful and compelling solution set to business customers across the country," said Tony Parella, president and CEO of Shared Technologies.
Avaya was recently named the worldwide market leader in unified communications and the worldwide leader in Total PBX, which includes IP telephony, TDM and hybrid systems, according to market research firm, Dell'Oro Group. In addition, Gartner Inc. positioned Avaya in the Leaders quadrant of the firm's recently published Magic Quadrant report for Contact Center Infrastructure, Worldwide.
Members of the Avaya BusinessPartner program have the opportunity to achieve advanced certifications in Avaya systems and software, as well as in multivendor solutions that incorporate technology from other vendors. Partner companies also must meet rigorous criteria for service delivery and customer satisfaction.
About Shared Technologies
Founded in 1974, Shared Technologies is a recognized national total solutions provider and supplier of converged and IP telephony technology to the national enterprise business community. Shared Technologies is a privately held corporation, based in Coppell, Texas, operating in forty-eight markets in the United States. For more information about Shared Technologies, visit www.sharedtechnologies.com.
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.
Sponsored by:
Resource Software International Ltd. (RSI)
RSI is internationally recognized as a leading developer of communication management solutions for every enterprise. RSI is an Avaya DevConnect Gold partner.
Visit http://www.telecost.com/avaya
Wednesday, January 14, 2009
Call Accounting for Cisco Call Manager Express
Cisco devices such as Call Manager Express generate a number of syslog event types. These logs include system interface up and down events and h.323 call logging. A Cisco Voice Gateway with PRI lines,will generate an %ISDN-6-CONNECT event when a call connects and an %ISDN-6-DISCONNECT when the call disconnects.
To generate proper call detail records and to generate billing records, which have numbers for both peers, full h.323 connection call accounting needs to be activated. The records from this log type generate a %VOIPAAA-5-VOIP_CALL_HISTORY syslog entry.
Resource Software International Ltd. (RSI) offers call accounting and communication management software for SMB to large enterprise environments with Cisco Call Manager or any Cisco device with an active syslog.
For more information, visit http://www.telecost.com
To generate proper call detail records and to generate billing records, which have numbers for both peers, full h.323 connection call accounting needs to be activated. The records from this log type generate a %VOIPAAA-5-VOIP_CALL_HISTORY syslog entry.
Resource Software International Ltd. (RSI) offers call accounting and communication management software for SMB to large enterprise environments with Cisco Call Manager or any Cisco device with an active syslog.
For more information, visit http://www.telecost.com
Monday, January 12, 2009
Sending Free Text Messages (SMS) Worldwide
Here is a site for sending free text messages to phones in Canada. Its a lot easier to type your message on a keyboard then use a phone key pad.
The messages that are sent show as being sent from donotreply@freetxt.ca and the first line says [Freetxt.ca Message]
I tested the site with a solo mobile number (using bell as provider) and the message arrived in about 5 seconds.
The site is: http://www.freetxt.ca
The international sister site (USA and Other Countries) is: http://www.txt2day.com
The messages that are sent show as being sent from donotreply@freetxt.ca and the first line says [Freetxt.ca Message]
I tested the site with a solo mobile number (using bell as provider) and the message arrived in about 5 seconds.
The site is: http://www.freetxt.ca
The international sister site (USA and Other Countries) is: http://www.txt2day.com
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