Thursday, May 28, 2009

RSI to Exhibit at GlobalConnect 2009


RSI to demonstrate integrated Total Communication Management Solutions (TCMS) at Global Connect 2009

May 25, 2009

Resource Software International Ltd. (RSI), a Nortel Developer Partner, announced today that it will attend the International Nortel Networks User Association exhibition in Pittsburgh, PA (June 8-June 10, 2009). RSI will unveil its latest Nortel Networks Compatible Products portfolio including call accounting for the popular Business Communications Manager (BCM), Norstar, Meridian 1 and CS 1000.

RSI will unveil a new portofio of Total Unified Communication Managent Solutions (TUCMS). that address the needs of communication administrators that are looking to monitor, analyze and control their communication facilities including call accounting, hotel billing, call center reporting, internet usage, voice mail and IVR analysis.

TUCMS represents a set of integrated applications that consolidate communication facilities under one roof. RSI offers its acclaimed call accounting (Shadow CMS Enterprise or Revolution Web), contact center automation (Visual Rapport Console.NET), CRM integration (Visual Rapport Integrator) and switch administration (MerAssistant) in one bundle. Nortel customers can rest assured that our applications will perform flawlessly in your environment for many years to come.

RSI will also be demonstrating a completely hands-free real time managed service for enterprises that would prefer to outsource their telecom reporting needs. Visit for details.

For more information about these and other products visit:

For information and registration information visit the World Wide Web at

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at or join us at INNUA booth number 630.

Wednesday, May 13, 2009

Avaya Call Accounting Software

Resource Software International Ltd. (RSI) announced today that it had received notice from Avaya about its successful compliance testing with Avaya Inc.'s Avaya

Aura™ Communication Manager 5.2. RSI is an Avaya DevConnect Gold Member with a portfolio of applications that have been granted Avaya Compliant Award status.
each party's solution.

Avaya is committed to providing its customers with solutions that are fully compatible with the Shadow CMS Enterprise 4.1.0. With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.

For more information, visit our website at