Monday, November 30, 2009

Hosted Call Accounting Software as a Service

Hosted Call Accounting (sometimes referred to as web call accounting) is a fully managed Software as a Service (SaaS) alternative to purchasing hardware and software and expending internal resources. These services can be strictly for basic incoming and outgoing telephone call tracking from a PBX system or all encompassing of the entire communication ecosystem. Some companies offer complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant, mobile tracking, internet usage and more.

Many organizations have high overhead costs, staff turnovers and little time for in-house software. Hosted call accounting is managed by the provider; the end user accesses the services via a simple browser anywhere, anytime. There is generally no requirement for additional software. Hosted call accounting helps organizations manage their communication facilities. Management issues include controlling abuse, increasing staff productive and equipment provisioning. This service is a suitable solution for health care, educational institutions, government agencies and general business.

Traditionally call accounting involved the printing of hundreds or thousands of pages of activity detailing or summarizing telecom facilities by division, call center or end user. Hosted call accounting gives managers the option of reviewing the same data online in concise easy to read reports and charts. You can print only the detail you really need. No longer is there a need for one dedicated computer system to handle your call detail records.

Often when an organization changes, upgrades or replaces hardware internal call accounting software is also replaced. Hosted call accounting can make hardware changes and migration seamless. The central server of a seasoned web call accounting service can easily adapt to new data streams, protocols and technologies resulting in greater return on investment and long term assurance.

Hosted call accounting will reduce or eliminate the need for internal IT resources and training, provisioning of additional office space, computer resources and electricity cost. Experts in the field of communication management take full control of data collection, processing and real time access to reports. These specialists can generally assist you with the planning and management of the telecommunications network.

During times of uncertainty, it is imperative for organizations to streamline their organizations cut cost and increase productivity. The free flow of communication is imperative to the lifeline of every business. The invaluable metrics collected from PBXs, IP PBX/VoIP Servers, routers and gateways can assist business in configuring and fine tuning their communication facilities. Hosted call accounting offers a powerful hands free way to improve network performance, cut misuse and abuse, improve productivity and increase your bottom line.

For more information, visit

Thursday, November 26, 2009

tools OSN Onsite Notification Granted Compatibility for Nortel SRG 50 Rls. 5.0

Resource Software International Ltd.'s (RSI) tools OSN application offers immediate, E911 on-site notification for emergency calls. Seconds can make the difference in life threatening situations or when apprehending harassing callers. Tools OSN eliminates the need to spend time locating the individual placing the emergency call, thereby reducing delays in the overall emergency response time. Emergency E911 access during a network or system failure event is also assured through RSI's tools OSN.

Resource Software International Ltd. has successfully met the Nortel standards for compatibility testing in a laboratory environment with the Nortel communications platform (Nortel SRG 50 Release 5.0)

Successful Completion of Compatibility Test Audit on November 16, 2009

Tuesday, November 24, 2009

Concurrent Circuit Usage Summary Report for Cisco UCM

SHADOW CMS is a Cisco UCM compatible call reporting solution which provides detailed traffic analysis based on CDR.

What's new?

SHADOW CMS now offers a Concurrent Trunk/Circuit Usage Summary report which will provide you the max number of circuits in use at any given time.

Feel free to visit the RSI website at or contact RSI at

Monday, November 9, 2009

XBlue Networks Call Accounting

Resource Software International Ltd. (RSI), an international developer, manufactuer and distributor of unified communication management solutions, announced today that it has completed interoperability testing with XBLUE Networks 45p and Xplus100 Hybrid Digital telephone systems. RSI successfully tested its multi-platform, browser based SMB call accounting solution - Revolution Web Call Accounting.

All testing was executed by RSI using pre-established, standard test plans specifically designed for interoperability verification with traditional and VOIP telephone systems. Test coverage includes basic communication and functionality between XBLUE Networks telephone systems and Revolution Web Call Accounting.

"This announcement marks another milestone in the evolution of Revolution Web Call Accounting and demonstrates our dedication to ensuring our solutions support all traditional and VOIP telephony platforms. We look forward to providing XBlue Network customers with the very best communication management solutions." said Rito Salomone, President, RSI.

XBLUE Networks specializes in providing hybrid telephone systems to small businesses. The 45p telephone system supports up to 9 telephone lines, 24 digital speaker phones and 4 analog ports. The Xplus100 system supports up to 20 telephone lines, 48 digital speaker phones and 8 analog ports. An 8 port voice mail solution with 6 hours of message storage can be added to both the 45p and Xplus 100 platforms.

About RSI

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, switch administration, text messaging, ACD Reporting, CRM integration, soft consoles, internet reporting and management software. RSI has distributors in North America, Europe, Caribbean and Middle East.

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at

Thursday, November 5, 2009

New ACD Reporting for Cisco Unified CME

Product: SHADOW CMS with B-ACD Reporting for Cisco Unified CME

As more and more businesses implement call centers and hunt groups to better handle customer service inquiries, order taking, and other inbound call activities, managers are struggling to find a way to insure that these centers are running efficiently. The old adage rings true “you cannot manage what you cannot measure”. RSI’s SHADOW B-ACD Reporting for Cisco Unified CME provides invaluable management tools to gauge employee productivity, inbound call volumes, and measure the quality of service our customers are experiencing.

By using SHADOW Call B-ACD Reporting for Cisco Unified CME to break down the call center and hunt group data into easy-to-use and easy-to-understand reports, managers are able to spend more time overseeing operations and managing their human resources and less time trying to interpret complex data streams. Recurring reports can be run on a hands-free basis in both detail and summary formats; queue and hunt group call volumes can be broken out by the hour; and robust filtering and export options ensure that the relevant information is being provided to the appropriate parties. Enhance the efficiency of your call center today with SHADOW Call B-ACD Reporting for Cisco Unified CME.

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