Tuesday, January 19, 2010

RSI Road Map Reaffirms Call Accounting Compatibility With Avaya/Nortel Gear

Resource Software International Ltd. (RSI) announced today that its core applications for call accounting and total unified communications management solutions are uniquely positioned and compatible with Avaya and Nortel enterprise communication gear. On the heels of the anticipated Avaya Roadmap announcement, RSI reaffirmed that its core solutions have already met the Avaya Compliant Solutions and Nortel Developer Partner standards.

"This is an exciting day for RSI”, said Rito Salomone, President, “Avaya has issued a strong commitment in working with its partners to offer unified communication solutions. The Avaya Roadmap provides a vision into the future convergence of Nortel and Avaya brands bringing forward the best technologies of both companies. During this transition, RSI has you covered with dynamic seasoned applications that leverage the best technologies of both portfolios. We will continue to work with Avaya in developing best-in-class call accounting and total unified communication management solutions for every enterprise. It is now more compelling than ever to look at RSI.”

SHADOW CMS Enterprise is a fully scalable enterprise grade communication management solution that can merge call detail records, voice mail, auto attendant and call center logs into a concise consolidated analysis. SHADOW CMS Enterprise provides the necessary tools to allow administrators to forecast, monitor and allocate communications management expenses. SHADOW spans a range of industry sectors including retail, government, education, tourism, health care, professional, hospitality and general business environments. RSI offers this application to all customers of all sizes with scalability in mind. SHADOW CMS Enterprise is truly unique with its compatibility with Avaya Aura Communication Manager, Avaya IP Office, Avaya (Nortel) BCM, Avaya CS1000, Avaya Meridian 1, Avaya (Nortel) Norstar and Avaya (Nortel) SCS 500.

Revolution Web Call Accounting is a popular completely browser based application with an embedded SQL database, built-in Web server and automated job scheduler. The product has received many industry accolades and is fully compatible with Avaya IP Office and the Avaya Business Communication Manager. Revolution Web Call Accounting is also compatible with Avaya Norstar and Avaya SCS 500. RSI is uniquely positioned to offer this powerful application to the combined SME market for the new Avaya portfolio. It is expected that over the course of the next two years Avaya will blend both IPOffice and BCM into a unified solution. RSI has you covered with compatibility on both platforms.

Additionally, RSI offers both products for various industry verticals for seamless integration to industry software such as hotel property management systems and professional accounting packages. Revolution Web Call Accounting and SHADOW CMS Enterprise offer full multi-vendor and multi-platform compatibility with popular systems from other vendors including Cisco, Siemens, ShoreTel, Mitel, Alcatel, Asterisk, Adtran and others.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of a broad range of total unified communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. RSI is focused on providing customers products,training and resources that manage, control and reduce the expense of their communication ecosystem. As a proud Avaya DevConnect Partner, RSI is focused on providing Avaya (and former Nortel) customers training and resources that offer insight about the health of their communication facilities. RSI has distributors in North America, Europe, Asia, Caribbean and Middle East.

For more information, visit http://www.telecost.com/avaya

Wednesday, January 13, 2010

RSI Call Accounting Software Certified for ShoreTel IP Phone Systems

January 8, 2010- Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS Enterprise and Revolution Web small business call accounting has been certified with ShoreTel IP phone systems. ShoreTel is a leading provider of Pure IP unified communications systems.

SHADOWcms Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. Shadow CMS helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks, migrate legacy equipment and manage the health of their communication networks.

Revolution Web is a robust call accounting solution that can be used in institutions such as offices, hospitals, universities and organizations that need to allocate telecom costs to various individuals, departments or cost centers. It can also be used to monitor telephone productivity of each employee in the company. The software can be accessed from your desktop or from around the world through a true web interface.

“RSI is delighted our call accounting portfolio, Shadow CMS Enterprise and Revolution Web call accounting, have been certified to work with ShoreTel IP phone systems.”, said Rito Salomone, president of RSI. “Our total unified communication management solutions coupled with the distributed architecture of ShoreTel IP phone systems, can measure and manage the performance of a small office or large enterprise. We are excited about offering ShoreTel customers the means to watchdog their communication network.”

Some estimates have put productivity loss at 20 minutes to 90 minutes per day per employee due to abuse of communication facilities such as non business telephone calls, email and internet use. The cost to a corporation can be staggering if left unchecked. Organizations that employ a seasoned total unified communication management system can derive huge returns by managing their communication networks properly. Productivity can increase up to 50% by systematic tracking of communication logs. As ShoreTel Technology Partner, RSI joins ShoreTel in offering mutual customers best-in-class unified communication and management solutions through a broad channel partner network.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, managed services and multi-vendor management. RSI is focused on providing customers products, training and resources that manage, control and reduce the expense of their communication ecosystem. As a proud ShoreTel Certified Technology Partner, RSI is focused on providing ShoreTel customers training and resources that offer insight about the health of their communication facilities. RSI has distributors in North America, Europe, Asia, Caribbean and Middle East. For more information, visit www.telecost.com/shoretel.

Wednesday, January 6, 2010

RSI Offers New Internet and Device Management Tools for Today's Economy

Have you ever wanted to know how much time an employee is surfing the internet while at their desk during working hours?

Some sources estimate that 30% to 40% of employee internet usage is not work related. Those same sources also indicate that 92% of online stock trading occurs during peak work hours and 46% of online shopping takes place from the office.

I do not know about you, but these statistics should sound an alarm within an organization to begin tracking and managing this abusive activity.

Look no further. Resource Software International Ltd. (RSI) now offers the ability to restrict, control, and report on the internet usage at specific workstations and at anytime of the day.

With the use of RSI’s SHADOW Internet Control (IC), company administrators can control how long and when users are allowed Internet access. Additionally SHADOW IC can block access to specific web sites, and restrict use of FTP sites. SHADOW IC also allow organizations and administrators to control who has access to e-mail, gaming, instant messaging, live streaming and desktop Windows applications.

SHADOW IC is a comprehensive time management, security and productivity enhancement application that enables administrators to set limits on employee access to time wasting web activities while still permitting them to reach the sites they need to conduct business. Policies can be defined by user or groups of users or PCs and scheduled for specific hours.

There are some obvious web sites that administrators will want to restrict such as Facebook and online gaming and internet pornography sites, but what are some of the other common sites employees are visiting while on company time?

With the use of RSI’s SHADOW Internet Reporter (IR), administrators now have the tools to monitor the browsing activity of employees.

SHADOW IR offers managers the ability to generate reports to examine and monitor internet behavior of their staff. These reports and data can be used to educate personnel, establish internet usage policies, detect intrusion activity and monitor network bandwidth.

Unchecked Internet access can expose a business to network bottlenecks, theft of intellectual property and productivity loss from personal use. The statistics mentioned earlier indicate that it is a critical time to begin monitoring and controlling this activity to help ensure the organizations bottomline remains intact, if not more profitable at the end of the year.

With the influx of portable storage devices and removable media, data theft is becoming an increasing threat to organizations. Devices such as USBs, Wi-Fi, FireWire, Bluetooth, iPods, MP3s connect seamlessly to company networks, without IT administrators having any knowledge that their corporate data is being exposed. Portable devices also provide an easy entryway for infecting systems with viruses or malicious software.

RSI’s SHADOW Device Patrol acts as a corporate watchdog securing company devices to minimize unauthorized access to proprietary information. New devices connected to your computers are automatically recognized and tracked by the software and can be easily managed based on administrators policies.

In today’s economic climate, cost savings and profitability are the main drivers for investing and adopting new technology. By regaining control of the corporate internet and device usage, companies will not only establish a new set of usage polices that will help increase their bottomlines, they will also be protecting themselves and future company interests.

Product Reference: click here