Tuesday, June 29, 2010

Cisco and Avaya Neck and Neck In Market Share of Enterprise Voice

In a surprising result, Avaya and its recently acquired Nortel Networks voice assets did not deliver a clear knock-out punch to prime enterprise telephony rival Cisco. Instead, it appears the two are settling into a far more evenly matched competition for market leadership, according to a new Infonetics Research report on Q1 2010 Enterprise Unified Communication, VoIP and TDM Equipment. Most notably, the report found that Cisco enjoys only a slight lead in the overall enterprise telephony market for the quarter, due to a 25 percent bump in Avaya’s quarterly revenue after taking on Nortel’s enterprise solution business. Both companies posted their highest PBX revenue figures since the end of 2008.

“We expected the acquisition of Nortel’s enterprise assets to put Avaya in the clear lead for overall PBX equipment market share leadership, and while Avaya did receive a nice bump this quarter, softness in the acquired Nortel business combined with strong results by Cisco meant that Cisco and Avaya essentially tied for revenue market share, although Avaya is ahead in terms of line shipments,” said Matthias Machowinksi, directing analyst for enterprise voice and data at Infonetics Research. “This unfolding battle will be interesting to watch over the coming quarter, as both companies bring certain strengths and weaknesses to the table.”

Other report highlights include a 7 percent year-over-year gain from Q1 2009 for the enterprise telephony market after a disappointing first half of the year, with the greatest growth in PBX equipment coming from North America; and sales of unified communications solutions are temporarily down because of expired promotional efforts, though Infonetics predicts Cisco and Avaya will lead the market back to growth this year.

Thursday, June 24, 2010

RSI Announces new IP Data Collection on NEC Univerge SV Series for Call Accounting

RSI is a proud Univerge partner who has been offering call accounting solutions on NEC platforms for years. Most recently, RSI has introduced the ability to retrieve call data from the NEC Univerge SV8XXX platform via an IP data connection. RSI will continue to support conventional serial connectivity on all current and legacy NEC systems.

“RSI is excited to offer additional connectivity options on the Univerge platform” said Rito Salomone, President. “This new collection method allows our reporting solutions to exist on hardware that can be located anywhere that is LAN accessible. It also eases equipment/hardware requirements and lowers costs in our centralized reporting enterprise solutions”.

RSI will continue to support all legacy and current NEC solutions including; UNIVERGE SV Series, Aspire, and UX5000 Communications Server.

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Friday, June 11, 2010

RSI Offers MerAssistant Switch Administration Software Replacement for Avaya Nortel Telephony Manager

BULLETIN ID: 2010010148, Rev 3
PUBLISHED: 2010-05-05

Avaya will discontinue all new system sales for Telephony Manager effective November 1, 2010*. Customers may continue to add capacity and features to existing TM 4.0 deployments beyond this time.

The termination of new Telephony Manager system sales is the result of the final transition of CS 1000 system management functionality to Unified Communications Management (UCM) based system management applications as part of the CS 1000 Release 7.0 software release (planned for July 26th, 2010 GA).

* New system sales may be extended beyond November 1, 2010 at Avaya's discretion if required to align with a CS 1000 r6.0 EoNS date. This bulletin will be up-issued to reflect extended dates if required. However, customers should otherwise plan for Telephony Manager EoNS on November 1, 2010.

Check out MerAssistant Switch Administration Software and Shadow CMS replacement for Telephony Manager

Contact RSI for demonstrations and upgrade discount options.

RSI Announces Switchvox SMB Call Accounting And Communication Management Solutions

Switchvox SMB is a member of Digium's proven family of Business Phone Systems for small and medium businesses. Switchvox systems are designed to be easy to use, and easy to manage while bringing affordable Unified Communications solutions to SMBs.

RSI is pleased to announce call accounting compatibility with the Switchvox SMB platform. RSI has engineered and developed a CDR collection tool specifically tailored for Swichvox SMB. It offers both historical and near real time data collection allowing RSI to offer Switchvox call accounting solutions to virtually any vertical market.

RSI offers three flavors of call accounting; enterprise grade, browser based SME and SaaS to satisfy the needs of customers with Switchvox SMB systems in various industry segments including hospitality, retail, health care, professional, government and education.

Visit our website at: http://www.telecost.com/