Tuesday, April 5, 2011

RSI Vice President to Speak About Positioning IP Office to Hospitality and Health Care Vertical Markets

Resource Software International Ltd. (RSI) Vice President, Steve Cummings will be speaking at IAUG. The presentation will focus on AVAYA IP Office SME vertical markets namely hospitality and health care communication management solutions.

WHEN
IAUG Global Conference 2011
May 24, 2011
Caesars Palace
Las Vegas, Nevada


The session offers an overview of the Hospitality and Health care vertical marketplaces being targetted by Avaya with IP Office releases 6 and 7. Participants will learn how to add features/applications to customize IP Office telephone system configuration.

Session Number: 10019
Track: Infrastructure (Core Enterprise, CS2100, Small/Mid Enterprise)
Session Type: Breakout Sessions
Sub-Categorization: Productivity Enhancing Tools
Room Assignment: Pompeian 3 => Tue, May 24, 2011 (08:30 AM - 09:30 AM)

RSI Offers Call Center Reporting Metrics for Avaya IP Office and BCM

Resource Software International Ltd. (RSI) announced recently that its scalable Shadow CMS Enterprise has expanded its historical Call Center Reporting support for Avaya IP Office and BCM SME communication systems. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise. For Avaya IP Office, RSI offers hunt group and contact center metrics and similarly for Avaya BCM RSI offers enhanced call center reporting.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Avaya customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.

Visit our website for more information and/or contact details.
> www.telecost.com

Shadow CMS Enterprise Adds Call Center Reporting for Digium Switchvox

Resource Software International Ltd. (RSI) announced recently that its scalable Shadow CMS Enterprise has added historical Call Center Reporting support for Digium SwitchVox IP PBX. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Switchvox customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.

Visit our website for more information and/or contact details.
> www.telecost.com

Shadow CMS Enterprise Adds Call Center Reporting for Epygi

Resource Software International Ltd. (RSI) announced today that its scalable Shadow CMS Enterprise has added historical Call Center Reporting support for Epygi VOIP Telephony Systems. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise.

Epygi is committed to offering small to medium businesses a total integrated package of business communication products and services.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Epygi customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.

Visit our website for more information and/or contact details.
> www.telecost.com

Shadow CMS Enterprise Reaffirms Support for ACD and Attendant Reporting on legacy Nortel M1/CS 1000

Resource Software International Ltd. (RSI) announced today that its scalable Shadow CMS Enterprise will continue to offer backward compatibility with Avaya (legacy Nortel) M1/CS 1000 systems for historical ACD and Attendant Console Reporting. These solutions can be deployed as a standalone application or adjunct to Shadow CMS Enterprise. RSI is extending full support indefinitely in order to allow customers will large investments in legacy Nortel technology to effectively manage their networks.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Avaya/Nortel customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.

Visit our website for more information and/or contact details.
> www.telecost.com

Shadow CMS Enterprise Adds Workgroup Reporting for ShoreTel

Resource Software International Ltd. (RSI) announced today that its scalable Shadow CMS Enterprise has added historical Workgroup Reporting support for ShoreTel IP Telephony solutions. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise.

See product brief.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers ShoreTel customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.

Visit our website for more information and/or contact details.
> www.telecost.com