Wednesday, July 25, 2012

Shadow CMS Enterprise Call Accounting Adds New Traffic Reports for Avaya CS1000/M1

Resource Software International Ltd. (RSI) is an Avaya DevConnect Partner that offers Avaya Select Partner Products, Avaya Premier Partner Solutions and Avaya Compliant applications.   In keeping with its promise of continued development for all Avaya platforms,  RSI is offering previously unavailable traffic reports for  Avaya CS1000  and Meridian 1.

Monitoring network performance is critical in every line of business.   Shadow CMS produces statistics for trunk usage, grade of service, all trunks busy and peak or busy hour analysis.  Shadow CMS pinpoints over or under capacity environments and assists in determining best available services.  By utilizing the TFC002 data generated by each CS1000/M1 trunk group, customers can use Shadow CMS to monitor trunk usage and determine All Trunks Busy (ATB) conditions during specified reporting periods (specific days, any defined period during the day, every hour or half hour). These new reports will be made available with RSI’s Attendant Console Reporting module, which also includes the Customer Console Measurements and Individual Console Measurement reports.

Tuesday, July 17, 2012

All-in-one Communication Management Bundle

RSI now offers communication managers a complete set of tools necessary to track call volumes, identify patterns, analyze peak time utilization and monitor system efficiency. These tools are essential in making timely and meaningful decisions regarding the health and performance of your communication ecosystem.

Active Management

The active management call accounting module is a comprehensive, flexible, feature rich, accounting and reporting solution. The revolutionary user interface makes monitoring internal, inbound, outbound and cradle-to-grave telephone activity intuitive for novice to expert users. Most environments can install this application on an existing non-dedicated computer.

Real Time Display

The real time display module is a browser based multi-platform dashboard that monitors and analyzes data from call center, voice mail and call detail logs. It enables administrators to manage their communication infrastructure as events happen. Various groups, graphical widgets and triggers can be defined to pinpoint and highlight specific areas of concern.

Historical Call Center Management

The historical call center reporting module breaks down the call center and hunt group data into easy-to-understand reports. Managers are able to spend more time overseeing operations, managing their human resources and less time trying to interpret complex data streams. Recurring reports can be scheduled to run hands-free in both detail and summary formats. Queue and Hunt Group call volumes can be broken out by the hour. Robust filtering and export options ensure that the relevant information is being provided to the
appropriate parties.

Contact RSI Sales for a quotation:
Or call us for more information:   905 576-4575