Monday, June 17, 2013

RSI Introduces Call Recording Playback Feature for Avaya IP Office

In our quest to bring Avaya customers the very best in total unified communication management solutions, RSI is introducing another critical piece to the puzzle!

Two convenient ways to listen to your Avaya IP Office call recordings using your RSI Shadow CMS Call Accounting software or using your commercial CRM application!

Using Your Call Accounting

Resource Software International Ltd. (RSI) is now offering its flagship Shadow CMS Call Accounting software which includes single/multi-site call detail, real time tariffing, historical call center reporting,  traffic analysis, corporate cost allocation, ad hoc query engine and now free call recording playback using RSI call accounting!    

Using Your Commercial CRM

Communication managers often find themselves wishing for more integrated solutions that offer greater connectivity.    Most call centers have heavily invested in the implementation, training and maintenance of commercial CRM applications.   These systems are critical to the success of an organization.    The separation between excellent and poor customer relationship management can often be attributed to some missing CRM components that prevent maximum performance.

Would it not be great to leverage your commercial CRM to seamlessly integrate with your Avaya IP Office?    Find out how you can now implement call recording playback using Shadow CRM Integrator as a middleware with many commercial CRM packages (including, SalesLogix and Goldmine).

Talk to your RSI Representative for more information (905 576-4575) or email

Monday, June 3, 2013

WIN a 40 inch LG Flat Screen TV Courtesy of RSI at IAUG!

Visit Resource Software International Ltd. (RSI)
Booth #500 and Enter to Win our Big Prize!
A 40 inch Flat Screen TV

No other conference brings people from every corner of the Avaya ecosystem to one place. Register now and ensure you have a seat at the premier event for the Avaya user community this June in Orlando.

Why leave your business lifeline to chance? RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem.
During the conference, RSI will be demonstrating a solutions portfolio that empowers our customers to take control of their unified communications infrastructure. We will highlight solutions tailored for Avaya customers that leverage our DevConnect Technology Partner relationship:

                   ·         Active Management
Call Accounting, Cradle-to-Grave, Call Recordings and Traffic Analysis

                   ·         Real Time Monitoring
                                 Visual Dashboard and Emergency Notification

                   ·         Customer Interaction 
                                 CRM Integration and Screen Pop

                   ·         Contact Center Management
                                 Agent and Queue Reporting

                   ·         Cloud Services
                                 Call Detail and Mobile Tracking

RSI offers a wide range of products including call accounting, call center reporting, hospitality management, real-time dashboard, CRM integration, presence console and mobile tracking.  RSI will be showcasing their latest releases of Call Accounting for SME, Hospitality, Health Care, Enterprise and the Cloud, Onsite Notification, Switch Administration, CRM integration and Real Time Dashboard  for monitoring call centre metrics. 

Visit RSI at booth #500.  See you there!