Tuesday, October 29, 2013

Monday, October 28, 2013

Shadow RTD Real Time Dashboard for Avaya Aura CM from RSI is now Avaya Compliant!

Shadow RTD Real Time Dashboard now available for all Avaya customers (SME and Enterprise)
for Avaya Aura Communication Manager, Avaya Aura AES, Avaya IP Office, Avaya BCM

Resource Software International Ltd. (RSI) is proud to announce our successful completion of Avaya Compliant testing of our popular Shadow RTD Real Time Dashboard on Avaya Aura Communication Manager Rls 6.3 and Avaya Aura Application Enablement Services Rls 6.3.   Shadow RTD is now recognized as Avaya compliant in all industry segments with additional models for Avaya IP Office and Avaya BCM.

The success of most organizations is directly related to their ability to respond to the needs of their customers in a professional and timely manner.  A well oiled communication ecosystem and trained personnel are key ingredients in reduced operating costs and greater customer satisfaction.   A properly working call center can distinguish your business and provide a competitive advantage.  An overloaded, inaccurate or malfunctioning call handling system could spell disaster. 

Shadow RTD Real Time Dashboard is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uninterrupted performance and availability. 

Shadow RTD can be coupled with Shadow CMS Enterprise Call Accounting to offer a truly unified communication management solution for every enterprise including call detail, real time and historical call center statistics and where applicable cradle-to-grave and call recording playback.

Product Brochure

Find out more by contacting sales@telecost.com.


Wednesday, October 9, 2013

RSI to Sponsor IAUG Eastern Connect 2013

 November 13–15, 2013

IAUG Eastern Connect 2013

Take this opportunity to join RSI to connect with your local Avaya community and learn about the latest tools, trends and technologies. RSI will be in the Solutions Expo and we would love for you to stop by and meet our team. The event will take place November 13-15th at the Hyatt Regency in Newport, RI.

What to expect from this years event:
  • Live demonstrations of Total Unified Communication Management Solutions for Every Enterprise offered by RSI

    Discover our solution bundles for Avaya IP Office, Aura CM, CS 1000 and more including:
    * Real Time Contact Center Dashboard 
    * Call Accounting w/ Cradle to Grave Reporting
    * Call Recording Playback
    * Historical Call Center Reporting
    * Mobile Usage Tracking
    * CRM Integration
    * Switch Administration
     
  • Inside look at Avaya's latest products and solutions
  • Educational sessions on today's industry trends including SIP, Mobility Virtualization, IP Office and more

Resource Software International Ltd. (RSI) specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem.


Our key discussion points would be solutions tailored for Avaya gear that offer:
1. Real time metrics about the health of your communication ecosystem
2. Business analytics that help increase productivity and beef up your bottom line
3. Total unified communication management solutions for every industry vertical

Solutions include call accounting, hospitality management, real-time dashboard, CRM integration, mobile tracking and cloud services. For more information visit http://www.telecost.com

 







Thursday, October 3, 2013

RSI Appoints New Director of Business Development and Strategic Alliances.

OSHAWA, Ontario – (October 3, 2013) – Resource Software International ltd. (RSI) is pleased to announce the recent appointment of Rana Banik, who joins the RSI team as the Director of Business Development and Strategic Alliances.  Mr. Banik’s primary responsibility will be to nurture key partner relationships, create new business opportunities and develop strategic alliances.  He will direct and advise marketing, sales and business development coworkers in executing winning business strategies. “We are delighted that Rana is rejoining our team.   He will be a very valuable contributor in successfully rolling out our next generation of communication management solutions and expediting our growth into new markets”, said Rito Salomone, President of RSI.

Mr. Banik is well recognized in the telecommunication industry having worked at RSI for 13 years in the capacity of Director of Sales. He continued his sales management and business development career as Canadian Channel Development Manager for ShoreTel and later as Vice President of Sales at Access2Sales.   Mr. Banik is a graduate of Economics at the University of Waterloo and also completed sales management and leadership executive programs at Cornell and York University.

About  RSI
Founded in 1990, Resource Software International Ltd. (RSI) is a leading developer, manufacturer and distributor of a broad range of total unified communication management solutions for every enterprise. RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer a wide range of products including call accounting, hospitality/healthcare management, call center reporting, real-time dashboard, CRM integration, communication enablers and mobile tracking.  For more information visit our website at http://www.telecost.com

Media Department
40 King Street West, Suite 300
Oshawa, Ontario. L1H 1A4

Phone: 905 576-4575
Fax: 905 576-4705

RSI Is Hiring Again: Channel Sales Associate


CHANNEL SALES ASSOCIATE

Resource Software International Ltd. (RSI), based in Oshawa, Ontario, is a developer, manufacturer and distributor of innovative software solutions for corporate communication facilities.  We partner with an extensive network of manufacturers of communication equipment, telecom companies and IT specialists to deliver our solutions around the globe.
We are seeking a motivated individual for channel account management and development.   Your duties will include maintaining and expanding relationships with existing business partners, promoting sales campaigns, qualifying new business opportunities, fielding potential customer inquiries, creating quotations and assisting in the post sales process.

Required Qualifications and Skills:
Ability to foster and build customer relationships
Highly motivated to meet personal sales targets
Strong verbal and written communication skills
Excellent telephone manner
Proficient with Microsoft Office applications (MS Word, Outlook, PPT)

Desirable:Post Secondary Education or prior sales experience in the telecom industry
Experience utilizing Customer Relationship Management System
     (i.e. Microsoft CRM, SalesLogix, etc.)
Knowledge of enterprise, cloud and mobile communication industry

Location:
Oshawa, Ontario (downtown).

This position will provide you with an outstanding opportunity for a rewarding, long term career with a leading edge, software development and distribution company. RSI prides itself on developing and growing employee job skills and promoting from within. The successful candidate will have every opportunity for significant future job growth. Please send a detailed CV and cover letter explaining why you think you would be a great addition to our team to aeverett@telecost.com. Only candidates selected for an interview will be contacted. We look forward to hearing from you!

Contact: Amanda Everett aeverett@telecost.com

Tuesday, October 1, 2013

Shadow CMS Enterprise with Cisco UCM Native Queuing Reporting




Founded in 1990, Resource Software International Ltd. (RSI) is a leading Cisco CDN developer, manufacturer and distributor of a broad range of total unified communication management solutions for every enterprise. RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer a wide range of products including call accounting, hospitality management, real-time dashboard, CRM integration, presence console and mobile tracking.


Shadow CMS Enterprise
w/ Cisco UCM Native Queuing Reporting


Most organizations pride themselves in providing customers with answers quickly and efficiently. A properly working call center can distinguish your business and provide a competitive advantage. An overloaded, inaccurate or malfunctioning call handling system could spell disaster.

Shadow CMS Enterprise, our popular call accounting software, now gives you a powerful means of deciphering this additional valuable data produced by your Cisco communication server logs.  Now you can make intelligent workforce, skill set and network planning decisions with concise system metrics.  Some of the reports included:

Agent Detail
Agent Detail by Queue
Agent Summary
Agent Summary by Day/Week
Agent Call Summary by Queue
Queue Detail
Queue Abandoned Detail
Call Results Queue Summary
Call Results Day/Week/Hourly
Call Summary by Queue
Queue Hourly Summary
Cradle to Grave Detail and Summary


Product Information

All reports are provided at no additional cost to the standard call accounting package.