Thursday, June 15, 2017

RSI Exhibiting Exciting New Cloud Collaboration Management Solutions for Cisco Collaboration

RSI to Unveil Shadow Spaces Cloud Collaboration Management Software for Cisco Collaboration Platforms at CiscoLive 2017

Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. The company offers a broad range of solutions including call accounting, hotel billing, CRM integration, call center reporting, and emergency notification.  The company's mission is to offer dynamic solutions that measure, monitor and manage the effectiveness of communication facilities to empower greater productivity for every enterprise!

RSI is demonstrating Shadow Spaces, a cloud based collaboration management solution that offers activity, trends and adoption metrics for Cisco Spark.  The product gives communication managers the ability to track project status, participant activity and trending topics.  It allows managers to monitor, measure and manage their cloud collaboration spaces.






Tuesday, April 25, 2017

RSI now an official Broadsoft Solution Partner

OSHAWA, ONTARIO-(April 25, 2017) – Resource Software International Ltd. (RSI), a leading provider of communication experience analytics and contact center solutions, has announced integration of their Shadow CMS Enterprise desktop and cloud management solutions with Broadsoft.   RSI is now an official Broadsoft Solution Partner offering a spectrum of communication experience management solutions for every enterprise.

Founded in 1998, BroadSoft is a leading technology innovator in cloud PBX, unified communications, team collaboration and contact center solutions, designed for our service provider customers across the globe. Acknowledged as the market share leader, our open, mobile and secure platform is trusted by 25 of the world’s top 30 service providers by revenue.

Founded in 1990, RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. The company offers a broad range of communication experience management solutions including collaboration teams/project management, adoption metrics, call accounting, hotel billing, CRM integration, call center reporting, and emergency notification.


For more visit:
http://broadsoft.telecost.com





Monday, February 6, 2017

Shadow CMS Enterprise for RingCentral now available in RingCentral App Gallery

Shadow CMS Enterprise for RingCentral enables organizations to unify communication facilities under one umbrella and consolidate communication metrics to effectively manage their entire ecosystem.   The system will empower productivity, pinpoint bottlenecks, and suspicious activity, formulate migration strategies and control telecom spend. 

Modules include call accounting, traffic analysis, ad hoc reporting and real-time event notification for RingCentral metrics.





Unified Management of Communications Facilities
Enables organizations to unify communication facilities under one umbrella and consolidate communication metrics (inc. call accounting, call center and traffic) to effectively manage their entire ecosystem.

CRM Integrated Reporting
Synchronize your CRM with call activity enabling you to create meaningful metrics using relevant customer data. (* available with compliant CRM applications)

Historical Call Center Reporting

Analyze historical hunt group, agent, queue, workgroup and other call center activity to get a grip on call center performance.

Voice Mail Reporting
Shadow CMS now offers a complete set of reports specific to Voice Mail.

Automated Personnel Updates
Personnel information can be automatically synchronized with Active Directory, online directories and/or any ODBC compliant CRM.

Enhanced Agent  Device Status Reporting
Shadow CMS can report on virtually any device status available from the communication server. New reports now show Agent login/logoff details, wrap-up/after work modes, DND, etc.

Expense Reconciliation
Accurate call detail billing calculations enable organizations to verify and reconcile telecom expenses with provider invoices.

Customer Billing
Accurate call detail billing calculations enable organizations to verify and reconcile telecom expenses with provider invoices.

Deploy on the Desktop or in the Cloud
Flexible deployment options allow the software to reside within your enterprise or in the cloud.

Built-in Automation

The built-in job scheduler provides automated reports, network analysis, and fraud protection, which can be set to record when certain triggers or criteria defined by the business have occurred to help curb network misuse, abuse and system hacks.

Cost Allocation

A comprehensive real-time billing mechanism that retrieves, translates and processes call detail information gives administrators the option to view the data in various report formats, export it to back-end systems or post it to billing systems.




Visit RingCentral App Gallery

Thursday, January 12, 2017

Join RSI at Channel Partners Expo #CPExpo 2017 in Las Vegas, Nevada

Channel Partners: Where Ideas Get RealApril 10-13, 2017








Mandalay Bay,
3950 S Las Vegas Blvd
Las Vegas, NV


The Gathering Place for the Technology Services Community
Each year thousands of agents, VARs, MSPs, integrators and service providers converge to share ideas and drive discussion on the topics shaping our industry.


Click this link to get your pass...https://l.feathr.co/channel-partners-conference-resource-software-international-ltd-e