RSI: 2018

Shadow CMS Enterprise application is compatible with Avaya Aura® 8.0 and Avaya IP Office™ 11.0 platforms
Shadow CMS Enterprise helps businesses track, monitor and manage their communication network facilities.

OSHAWA, Ontario — December 21, 2018 — Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS Enterprise Release 5.2 call accounting is compliant with key unified communications solutions from Avaya, a global leader in solutions to enhance and simplify communications and collaboration.

Shadow CMS Enterprise helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® 8.0 and IP Office™ 11.0 platforms.

RSI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, RSI is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

Quotes:
“RSI is delighted our flagship application, Shadow CMS, has once again demonstrated compliance with the Avaya Aura and IP Office platforms. Over the years, we have continually developed Shadow CMS to meet the high standards of interoperability with Avaya. Shadow CMS helps our mutual customers maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses.”
-- Rito Salomone, president, RSI

“RSI is an Avaya DevConnect Technology Partner providing a broad range of multi-platform communication management solutions to our mutual customers. Through systematic analysis, reporting and reconciliation, RSI Shadow CMS has helped customers cut costs, increase productivity and bolster the bottom line.“

-- Eric Rossman, vice president, Partnerships and Alliances, Avaya

Additional Resources

www.devconnectmarketplace.com/marketplace/resource-software-international-ltd-rsi
www.avaya.com/devconnect

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

About Resource Software International Ltd. (RSI)

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of collaboration analytics solutions. The company offers a wide range of products including: call accounting, contact center dashboards, cradle-to-grave analysis, adoption analytics and emergency notification. RSI has distributors in North America, Europe, Caribbean, Asia/Pacific and Middle East. As a proud Avaya DevConnect Technology Partner, RSI is focused on providing Avaya customers training and resources that offer insight about the health of their communication ecosystem.

For more information, visit www.telecost.com.

Thursday, December 13, 2018

RSI Exhibiting at Avaya Engage 2019 in Austin, Texas

Avaya Engage 2019 is just around the corner after the Holiday Festivities!

Are you planning to attend?

Discover why RSI has been a global leader in collaboration analytics for Avaya platforms for many years. As an Avaya DevConnect Techology Partner, RSI tailors solutions compliant tested and assured for Avaya customers. Discover why we offer some of the most powerful tools in the industry - call accounting, call center reporting, dashboards, emergency notification, team collaboration and AI or CRM integration!

Come to Avaya Engage and visit us on the exhibition floor! https://www.telecost.com

Friday, December 7, 2018

Why RSI Collaboration Analytics?

www.telecost.com

Thursday, October 18, 2018

RSI Shadow UC Analytics -Meaningful Insights for Microsoft UC (Skype, Office 365 and Teams)

Meaningful Insights for Microsoft UC (Skype, Office 365 and Teams)

If you're struggling with the native reporting from Microsoft Skype for Business, Office 365 or Teams, get in touch to see how the reports, monitors and wallboards from Shadow UC Analytics solutions stack up. We offer you the ability to deep dive into your communication data and get true business insights!

Contact:
Email: sales@telecost.com

Phone: 718 701-0945Web: https://www.telecost.com

Thursday, October 11, 2018

RSI Sponsoring Carousel Industries AlwaysOn Technology Symposium

The AlwaysOn Technology Symposium is a one-day event designed to help IT leaders better educate and teach their business about existing and imminent trends so the business can hear about them from IT first. Throughout the event, we dive deep into mega trends that are impacting how we manage IT, and bring in speakers and panelists who can expand upon these areas of opportunities.

This year’s theme is SUCCESS. Through keynote addresses, facilitated panel discussions, and interactive breakout sessions covering leading-edge technology topics, attendees will learn ways by which success criteria can be defined for a given technology. Join us to delve into these topics – and more – all while empowering teammates and leadership to embrace new technology to drive transformation.

RSI cordially invites you to stop by our booth at AlwaysOn to explore our wide spectrum of collaboration analytics or just to say hello!

WATCH RSI VIDEO
https://youtu.be/Nks9bnUV9HQ

LOCATION

11.8.2018 | 8:00 AM - 6:00 PM | Seaport World Trade Center

RSI Demonstrating Collaboration Analytics at ConnectCentral 2018

ConnectCentral 2018 provides a unique communications and collaboration opportunity to engage with industry thought-leaders, peers, and RingCentral experts for deep learning, networking, and hands-on training. Our insightful keynotes, technical breakout sessions, and tailored demos are designed to deliver valuable knowledge and perspective that will transform your business strategy.

RSI cordially invites you to stop by our booth at ConnectCentral to explore our wide spectrum of collaboration analytics or just to say hello!

WATCH RSI VIDEO
https://youtu.be/Nks9bnUV9HQ

Collaboration analytics for RingCentral.

Check out the RingCentral App Gallery for our solutions:

https://www.ringcentral.com/apps/?q=shadow

https://connectcentral18.com/

Wednesday, October 10, 2018

RSI Sponsoring the Mitel User Group Virtual Event 2018

Mitel User Group Virtual Event
November 6, 2018 from 8am-1pm US Central Time

Join over 500 other members and experts in our highly interactive, 3-D virtual environment featuring live video-streaming keynotes, on-demand breakout sessions with speaker Q&A and interactive booths within the tradeshow floor.

RSI will be demonstrating its flagship Shadow CMS Enterprise portfolio of collaboration analytics including call accounting, call center dashboards/reporting and emergency notification.

Register here

Wednesday, July 11, 2018

RSI Unveils Shadow UC Analytics for Microsoft S4B/Teams

Designed specifically for Microsoft Skype for Business/Teams, Shadow UC Analytics delivers unparalleled visibility of your Unified Communication consumption ensuring your investment in time, money and resources is delivering the business benefits you expected.

It is an intuitive, user driven solution producing only relevant information through its customisable dashboards and automated reports.

Schedule a personal demo to find out how you can monitor, measure and manage your Microsoft UC ecosystem...

Accelerate your digital transformation
Improve customer experience
Increase adoption
Meet compliance standards
Empower productivity!

Contact sales@telecost.com!

or visit https://www.telecost.com/microsoft

About RSI

Founded in 1990, Resource Software International Ltd. (RSI) is a developer, manufacturer and distributor of communication management solutions. The company offers a wide range of products including: call accounting, collaboration spaces metrics, real time dashboards, contact center reporting, voice recording, emergency notification and custom AI/Bot/CRM integrations in over 80 countries around the world.

We give customers the tools necessary to monitor, measure and manage the health of their collaboration ecosystem and protect their business lifeline. Our solutions help prevent system hacks, eliminate bottlenecks, reconcile expenses, increase adoption of new systems, drive digitization and empower productivity.

Wednesday, June 6, 2018

RSI At CiscoLive 2018 Demonstrating Collaboration Analytics

RSI cordially invites you to stop by our booth in the Cisco Collaboration Village (C5) to explore our wide spectrum of collaboration analytics for Cisco Collaboration or just to say hello!

VISIT THE RSI BOOTH

RSI is a global leader in collaboration analytics that helps companies monitor, measure and manage their communication ecosystem. RSI offers products, training and resources that help minimize misuse, accelerate adoption, guard against system hacks, meet regulatory compliance standards and empower productivity!

More about RSI:
https://www.telecost.com

DON’T MISS THE RSI SESSION ON TUESDAY JUNE 12

Session Speaker Rito Salomone, President of RSI, invites you to attend his Analytics session “The Importance of Team Collaboration Analytics” on Tuesday, Jun 12, 01:15 p.m. - 01:30 p.m.in the World of Solutions Collaboration Village.

More about the session:
https://bit.ly/2sLCmvK

WATCH RSI VIDEO
https://youtu.be/Nks9bnUV9HQ

Monday, May 28, 2018

RSI Unveiling New Collaboration Analytics for Webex Teams and Webex Meetings at CiscoLive 2018

Will you be attending CiscoLive 2018 this year?

If so, why not learn more about our exciting Cisco Collaboration Analytics for UCM, HCS, Jabber and now Webex!

Communication has rapidly evolved from desk-tied audio connection to participants huddling in virtual groups or teams empowered through voice, video, and chat. Participants can contribute ideas, deliver presentations, engage colleagues, and build direction by sharing files, white boarding and screen share.

Team collaboration solutions such as Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack and many others are forcing managers to think beyond the enterprise. These solutions address the realities of today’s digital transformation. People are demanding more from their communication ecosystem. Agile workers need to access information anywhere, anytime in secure but flexible work spaces from any device. Most organizations can now consolidate existing communication tools into a single platform deployed across the entire enterprise.

Schedule a personal demo to find out how you can monitor, measure and manage your collaboration ecosystem...

Accelerate your digital transformation

Improve customer experience

Increase adoption

Meet compliance standards

Get a handle on team collaboration and project progression

Empower productivity!

Come visit Resource Software International Ltd. (RSI) in the Cisco Collaboration Village (booth C5).

You want to schedule a personal demo at CiscoLive or via Webex? Contact sales@telecost.com!

Wednesday, May 2, 2018

Global communication analytics provider RSI now a ConvergeOne Preferred Partner

OSHAWA, ONTARIO – May 2, 2018 – Resource Software International Ltd. (RSI), a world leader in producing products, training and resources that proactively utilize communication analytics to create a more dynamic, responsive and productive communication ecosystem; officially joined the ConvergeOne Preferred Partner Program as a bronze member. ConvergeOne (NASDAQ: CVON) is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment.

The agreement will facilitate the distribution of RSI communication management solutions through the ConvergeOne extensive network. By teaming with a national brand like ConvergeOne—which services over 7200 enterprises—RSI can effectively offer its scalable communication management portfolio around the globe.

The RSI communication management portfolio, for premise and cloud implementations, offers actionable business intelligence for voice, video, chat, collaboration spaces and call centers. The software, Shadow CMS All-In-One Analytics, allows communication managers to monitor, measure and manage communication activity form any number of endpoints (including telephones, messaging, collaboration teams/spaces, video, hunt groups, agents or subscribers). Major components include call accounting, call center reporting, real time dashboards, call recording playback, collaboration spaces adoption and emergency notification. RSI products are independently tested and verified to work with most major industry providers including Avaya, Cisco, Microsoft and RingCentral.

“We are delighted to partner with ConvergeOne to give customers the tools necessary to manage their business lifeline.” said Rito Salomone, President of RSI. “Shadow CMS All-In-One Analytics will help our mutual customers ensure the health of their collaboration ecosystem. The software will help prevent system hacks, eliminate bottlenecks, reconcile expenses, increase adoption of new systems and empower productivity.”

The ConvergeOne Partner Program is designed to identify top technology partners, nurture long-term relationships, and promote partner solutions with customers. Companies such as Resource Software International Ltd. (RSI) can qualify for one of three tiers of partnership (Elite, Preferred, Select) based on criteria including national presence and regional support, ease of doing business, revenue, lead generation, parts support, technical training, and customer service.

About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of communication management solutions. The company offers a wide range of products including: call accounting, collaboration spaces metrics, real time dashboards, contact center reporting, emergency notification and custom AI/Bot/CRM integrations in over 80 countries around the world.

For more information, visit www.convergeone.com or www.telecost.com

Media Contacts:
Rito Salomone
rsalomone@telecost.com
905 576-4575